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Service Advisor - Tunkhannock

Pompey Automotive Group, Scranton Dodge,...
Tunkhannock, PA Full Time
POSTED ON 5/7/2024
We are looking for a friendly, energetic, and customer service driven Service Advisor to join our growing business. The ideal candidate should have the ability to multi-task in a fast-paced environment, while still upholding brand and company standards. The Service Advisor is the sole communicator between the customer and service technician and will be located at our Tunkhannock, PA dealership.

The Pompey Automotive Group is one of the largest family owned and operated dealerships in Northeastern Pennsylvania. Our dealerships offer 6 brands at 4 locations. The Pompey Automotive Group continues to grow while staying true to our core values through a strong commitment to excellence and world-class customer service. We offer a positive working environment and strive for our employees to succeed through ongoing training and internal company advancement.


Benefits:
  • Competitive Compensation - Weekly bonus pay
  • Growth Opportunities
  • Medical, Dental, and Vision Plans
  • Life Insurance
  • Paid Holidays & PTO
  • 401K Retirement Plan
  • Vehicle Purchase discounts
  • Positive Working Environment
Job Responsibilities:
  • Greet customers in a timely and friendly manner.
  • Communicate with service customers to determine the nature of the mechanical problem.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
  • Ensure that all repair orders are accounted for.
  • If additional work is needed, explain the details to the customer, including the additional cost and time.
  • Provide estimates for labor and parts.
  • Establish time promised.
  • Follow-up with the customer’s on the progress of their vehicles
  • Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks.
  • Interpret warranty information and policies to customers.
  • On completion of work, repair orders must be closed in a Timely and Efficient manner.
Job Qualifications:
  • Ability to work with limited supervision.
  • Automotive service experience is a plus.
  • Must be able to work in a fast-paced work environment.
  • Must have great customer service skills.
The Pompey Automotive Group is an equal opportunity employer.

Salary.com Estimation for Service Advisor - Tunkhannock in Tunkhannock, PA

$58,701 - $81,867

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