Housekeeping Manager
Job Posting for Housekeeping Manager at Pontchartrain Hotel
HOUSEKEEPING MANAGER POSITION PROFILE
Reports to: Director of Rooms, position is Exempt
WHO WE ARE
Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
The Pontchartrain is a quintessential neighborhood establishment in the Garden District of New Orleans. The rich history of old French New Orleans is reflected throughout the hotel in its architecture, design and service.
The hotel has been thoughtfully restored to maintain a historic feel while imparting a sense of modern comfort and style throughout the 106 rooms and suites that will reflect the unique personality of today’s New Orleans and the Garden District.
The Pontchartrain hotel is managed by Aparium Hotel Group which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.
WHO YOU ARE
If there was a test assessing someone’s attention to detail, you would score at a genius level. You’ve embraced your perfectionist side, so it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or peek in closets to see how they organize their linen and cleaning supplies. You know hospital corners aren’t just for hospitals, and the perfect crease on a bed sheet makes you smile. It doesn’t matter where you are, you can’t help yourself from refolding the bathroom towels. You understand that housekeeping appreciation is every day, and not just a week in September.
You thrive on the excitement that comes from turning a room during the 3pm check-in rush. You can’t walk a hallway without picking up loose items, and your pockets are always full when you get home from work. Of course, you always have a microfiber rag at the ready, but you cannot go anywhere without your favorite multi-tool, because who has five minutes to wait for an engineer?
THE ROLE
It is critical the person in this position is tactical and strategic; if you only prefer to “see the forest” and not “plant the trees,” then this is not a role for you. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.
The Housekeeping Manager currently reports directly to the Director of Rooms, working together on how to deliver remarkable service throughout all aspects of the department. A large degree of self-motivation is needed to drive your department, while collaborating with the Engineering and Guest Services teams. You help lead the team through your collaborative approach as you know that the ability to act as a soldier is as critical as being a general.
The Housekeeping Manager is expected to lead by example while spending much of the day engaging with both associates and guests. We encourage our leaders to inspire and challenge each other to be their best. As a leader within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded – no egos are allowed.
The Housekeeping Manager will maintain and execute the standards for the guests’ room experience during their visit to the hotel.
WHAT YOU WILL DO
- Reinforce the company's Art Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and others on your team
- Actively assist in training, scheduling, coaching, and motivating associates to create an environment that nurtures ideas and develops future talent for succession planning
- Ensure a sense of belonging for associates by upholding the company’s values and guidelines for a Respectful Workplace, Diverse, Equitable, and Inclusive environment, behaviors outlined within the Respectful Workplace Policy and Work Rules outlined the Associate Handbook
- Role-model the company’s open-door policy and employee engagement practices, which makes the hotel a great place to work; demonstrate a positive work ethic and environment; consistently guide and monitor business ethics and good business practice; and perform other job-related duties as requested
- Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism; and encourage your team to find creative solutions in order accommodate guest requests whenever possible
- Observe conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to execute detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel
- Collaborate with and help coach your team to complete the necessary activities for the day, such as inspecting rooms, cleaning guest rooms or stocking supplies to ensure standards are achieved, and associates feel supported and valued to exceed guests’ needs
- Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures
- Foster open lines of communication within the department by assisting in daily line-ups and monthly departmental all-staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns, while addressing the department’s key priorities
- Provide regular coaching and feedback to team members to develop their skill set, fostering an environment of continuous growth
- Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
HOW WILL YOU LEAD
- Exemplify leading by example by working directly with each member of your team and be willing to counsel with constructive feedback
- Be respectful in your daily interactions with your managers, team members, and peers; exemplifying the utmost level of professionalism and being a pillar within our community
- Analytical in thought and recommendations, with the ability to express a point of view in respectful manner
- Engages others in general conversation tactics to build rapport quickly, with the ability to lead and adapt communication and presentation tactics to connect with a wide range of audiences and stakeholders
- Approaches fact-finding and discovery missions as a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed
- Can influence others to effectively drive results and take direction to execute on strategy through tactical methods; is comfortable prioritizing their work and that of others
- Prioritizes and organizes their own work when necessary by working flexible or extended hours to accommodate increased workload; can flex to the needs of an opening hotel and short-notice situations
WHAT YOU WILL YOU NEED
- Minimum of three (3) years of housekeeping experience, ideally within an upscale, lifestyle, or luxury hospitality company; at least one (1) year experience in a leadership role preferred
- Proficiency of the English language in reading, writing, and verbal communication, Spanish or Creole language skills are a plus
- Adaptable interpersonal communication skills to address employee at all levels of the hotel
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling housekeeping supplies
- Ability to push/pull up to 100 lbs. for linen carts and housekeeping supplies
- May be required to work varying schedules that includes days, nights, weekends, and holidays
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from.
Salary.com Estimation for Housekeeping Manager in Orleans, LA
$53,719 to $68,466
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Pontchartrain Hotel
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