Playa Largo-Pool Towel Supervisor

Shaner is an Equal Opportunity Employer and Drug-Free Workplace

General Responsibilities:

• Ensure the pool and beach area is setup, clean, stocked and ready for the day’s demands (chairs, chaise lounge, garbage, towel hut and surrounding area).
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Observes and patrols pool enforcing safety regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating.  Exceed guest expectations, even the unexpressed.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
• Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area. (MAYBE JUST KNOWLEDGE OF CARIBBEAN WATERSPORTS, POOL ATTENDANTS ONLY ASSIST SANDBAR)
• Maintain complete knowledge of hotel and facility information and hotel specific program (locations of venues, towers, meeting rooms, event information, sunset ceremony, cabana information, activity programs).
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Maintain complete knowledge of and comply with all departmental/hotel policies and procedures.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Complete opening side duties for the beachfront and pool as assigned by a supervisor or manager.
• Monitor and maintain cleanliness of assigned areas.
• Anticipate guests needs, respond promptly and acknowledge all guests.
• Work with housekeeping to ensure all soiled towers are removed from towel hut and other pool and beach areas and ensure there is always a stock of clean towel available.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints ensuring guest satisfaction.
• Monitor pool area for hotel guest use only, in accordance with department procedures.
• Monitor and maintain cleanliness, sanitation and organization of all beach and pool areas following procedures laid down in departmental manual.
• Clean immediately after guest departs in accordance with department procedures.
• Replenish wares in side stations throughout shift.
• Complete closing side duties for beachfront and pool as assigned.
• Provide a quality and unique professional experience to each guest which is “Exactly Like Nothing Else”
• Maintain cleanliness of pool service areas and equipment. Stock all wares and equipment needed for service

Skills:

• • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy,
• cooperativeness and work with a minimum of supervision.
• • Ability to endure abundant physical movements in carrying out job duties.
• • Ability to understand guests' service needs.
• • Ability to exercise good judgment with difficult guests.
• • Ability to maintain confidentiality of guest information and pertinent hotel data