Customer Service Representative / Sales Support

We are currently looking for a Sales Support/Customer Service Representativeto join our team to communicate with customers, understand their needs, ensure a smooth sales process, and develop new leads.

Responsibilities:

• Present and sell packaging products and services to new and existing customers
• Receive phone calls, emails, and document customer information
• Provide quote requests and process orders in D365
• Prepare sales orders by reviewing information, and obtaining the necessary approvals
• Process sales orders by verifying selling price and placing the purchase order into system
• Respond efficiently and promptly to customer inquires
• Enter customer information and inquiries into CRM
• Responsible for on-going Sales Support activities from the Order to Invoice process
• Attract potential customers by providing product related information
• Understand customer needs and requirements
• Work with purchasing to coordinate pricing and product lead times for non-stock items. Communicate this back to customer and follow-up throughout the process.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Researching potential leads from business directories, web searches, or digital resources, identify key players and generate interest
• Quoting and Scheduling freight

Requirements:

• Strong phone presence and experience
• Ability to build relationships and work in a collaborative manner
• Previous experience in Packaging industry is a plus
• Proficient in MS Office Suite including Excel, Word, and Outlook
• ERP and CRM experience preferrred
• Basic accounting experience preferred
• Understanding of inventory process/usage
• Ability to take direction, work with others, and be self-motivated
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent customer service skills necessary

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Vacaville, CA 95688: Relocate before starting work (Required)

Work Location: In person