What are the responsibilities and job description for the Social & Community Manager position at Portal?
About us
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to launch and operate a modern services business: a bookkeeping firm, recruiting agency, coaching business, therapy clinic, or one of thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
About the role
As the social & community lead, you'll be the person at Portal that is the "voice of the customer". You'll work closely with everyone else on the team, kickstart our social media presence, and take over operations of our Slack community. You’ll also become an expert on the product, and help the team with support.
Who you are
You have good values. You have high integrity. You understand why diversity matters and make others feel like they belong.
You're experienced. You have 2 years experience working in a social, support, or community role.
You're creative. You adapt quickly to new information and aren't afraid to try 10 things that fail to find 1 thing that really works.
You're empathetic. You can put yourself in the shoes of our customers and stay calm during difficult conversations.
You know the tools. You're familiar with social media management tools and are opinionated about what the best setup looks like.
You're an excellent written and verbal communicator.
What you'll do
You'll lead social initiatives. You'll build and lead our social media presence across Facebook, Instagram, Twitter, YouTube, LinkedIn, and other websites.
You'll lead our Slack community. You'll take over day-to-day operations of our Slack community, engage with our customers, and answer questions.
You'll help with support. Just as with other members of the team, you'll become an expert in the Portal product and help with support.
You'll create. You'll create or work with a partner to create native content for social media channels that defines and showcases our unique brand voice.
You'll organize. You'll develop systems for other team members to utilize and benefit from social media.
You'll measure. You'll develop and track measures of success for social media.
You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, support, ops, etc.