IT Infrastructure Engineer

The IT Infrastructure Engineer reports to the Director of Technology and is responsible for the support and implementation of our network and server infrastructure.  This hands-on role will be responsible for successful project deployments, network and server support, and continuing to advance our use of technology.  This position will drive and support a wide range of enterprise-wide system implementation projects across all business lines, while providing world class customer service to our team members and residents. 

Responsibilities:

• Support and maintain technology infrastructure including data, voice and video networks

• Support and maintain DNS, DHCP, SSL Certificates, and Domain registrations

• Support and maintain Microsoft Azure

• Support and maintain Server and Microsoft 365 backups to ensure all systems are protected and tested

• Administration of security solutions including perimeter, endpoint, and intrusion detection & prevention systems

• Extract and mange data using PowerShell or other tools as required

• Support and maintain system and network monitoring for maximum system availability 

• Provide advanced high-level support for Microsoft 365 Enterprise suite, Apple iOS, Windows and ChromeOS, Active Directory, and Group Policy

• Install, setup, and maintain application software on servers

• Lead troubleshooting for all network and system outages including providing root cause analysis

• Perform project tasks in a timely matter

• Communicate and collaborate with vendors to maintain relationship for support of current products

• Research, Recommend, Implement, and Support new technology enhancements

• Assist in developing long-term strategies and capacity planning for network and server infrastructure

• Participate in business continuity and disaster recovery planning 

• Create and maintain documentation on all network and server systems including add, moves and changes

• Record, document, and resolve incident requests per standard procedures in a timely courteous manner maintaining the highest level of customer service

• Mentor other IT team members with technical guidance including troubleshooting complex issues

• Participate in on-call rotation and work off-hours when required

• Communicate with end users and residents in a courteous and professional manner

• Provide technical assistance and training for our customers on technology

• Travel to/from company locations is required

Requirements:

• Bachelor degree or equivalent enterprise knowledge and experience in IT 

• 3-5 years Information Technology experience with hands on knowledge of data centers, infrastructure networking, security, Azure, systems administration, and telecommunication systems 

• Experience with Microsoft technologies including Microsoft 365, Azure, Active Directory, and Group Policy 

• Knowledge of Apple technology including iOS, iPhone's, and iPad's is preferred 

• Strong problem-solving and communications skills required 

• Comprehensive understanding of network architecture is required 

• Time management skills with the ability to meet deadlines 

• Highly flexible and self-motivated with ability to quickly adapt to changing priorities in a fast-paced environment 

• Brio Living Services is a federally funded program through CMS and the State of Michigan.   All employees are expected to adhere to the Participant Rights.

• Brio Living Services provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws,