Sales Operations Coordinator

Position Summary:

The Sales Operations Coordinator is experienced with customer

interaction and understands the importance of meeting customer needs and deadlines and adding value to the customer experience with Porter Pipe & Supply Co. As a member of the Inside Sales Team, this individual has the desire and ability to collaborate with various departments accurately and efficiently within Porter Pipe to multi-task and solve problems to ensure that Porter Pipe customers have the best customer experience in the industry. This individual will work closely with Inside and Outside Sales to communicate with customers through phone calls and email. This role will help set us apart from our competition regarding the overall customer experience, serve as an ambassador of our Culture, and personify our Core Values.

Essential Functions:

• Develop a routine to ensure customer inquiries are addressed promptly and professionally.
• Be engaged with both inside and outside sales teams, thus prioritizing project submittals and turning those submittals into customers within 3 days of order confirmation.
• Review Open Order Reports daily with the Inside Sales team to ensure all open orders ship to customers as soon as possible (working with Vendors and PPS departments)
• Facilitate Order Mistake Group emails – ensuring customer satisfaction with resolution.
• Field customer phone calls specifically regarding tracking of delivery as well as back orders to meet customer needs.
• Create and maintain a positive customer service culture (internal and external).
• Work with the Inside Sales team and customers to ensure tax-exempt orders have proper documentation for accounting purposes.
• Review daily reports to ensure that backorders are filled on a timely basis and our customers are completely satisfied.
• Provide friendly and supportive customer service- this applies to every facet of the company, including but not limited to Inside & Outside Sales, Warehouse, Will-Call Sales Counter, etc., to ensure a positive customer experience.
• Follows established departmental policies, procedures, objectives, and continuous quality improvement objectives.
• Work with other PPS departments to solve root-cause issues affecting our customers’ experience with Porter Pipe.
• Market, promote, and understand all the Company’s Services and available related items.
• Engage daily with vendors for pre-bid quotes.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Requires strong organizational skills and attention to detail.
• Requires the ability to effectively build rapport with internal and external customers.
• Requires a positive attitude and ability to function independently and in a team setting.
• Must be able to prioritize multiple responsibilities and manage time effectively.
• General Computer Skills, including Microsoft Office.
• Service Minded.
• Demonstrated ability to multi-task, assign effective priorities to tasks, and operate with a certain level of autonomy.
• Excellent written, verbal, and phone communication skills.

Required Experience and Education:

• High school diploma or GED required.
• 2 years of experience within the commercial PVF industry is required.
• Direct customer sales experience and interaction are preferred.

Physical Demands:

• Frequently required to sit, stand, and walk.
• Must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 25 Lbs.
• Requires visual, hearing, and speech acuity.