Automotive Service Writer

We are looking for a personable Service Writer to act as the liaison between our customers and service technicians. The Service Writer's responsibilities include greeting customers, listening to requests from customers for service/repairs, effectively scheduling appointments, providing estimates for services/repairs and effectively communicating to our customers. The Service Writer will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful Service Writer, you should have excellent customer service, interpersonal, and communication skills. An understanding of automotive technology and of the automotive industry is a plus but not required.

Service Writer Responsibilities:

• Greeting customers & starting a dialect with them to understand their needs.
• Consulting with mechanics regarding necessary repairs to be able to effectively communicate the repairs to the customer.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes, scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are relayed to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Writer Requirements:

• High School Diploma or equivalent
• Experience in the automotive field may be advantageous.
• A good understanding of automotive technology and the automotive industry.
• Understand & use industry-specific software with training
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

Job Type: Full-time

Pay: $31,500.00 - $35,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• High Point, NC 27263: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person