Solution architect

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences :

Family : Work together to make everyone feel at home, and we step up when someone needs help

• Work closely with Marketing stakeholders to ideate and assess practical opportunities to enhance the guest experience through technology.
• Create and deliver impactful presentations to senior management and other stakeholders, presenting strategies, testing results, and implementation outcomes.

Greatness : We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

• Continuously assess opportunities to enhance digital marketing platforms.
• Collaborate with Marketing Team to align technology initiatives with business goals.
• Stay updated on emerging digital technologies and trends relevant to the restaurant industry.
• Apply a deep understanding of digital technologies to identify and effect opportunities for improvement, with the objective of elevating our digital competitive posture within the fast casual segment.

Energy : We move with urgency and passion, while maintaining attention to detail

• Manage pilot testing and broad implementation efforts of new technologies.
• Execute cross-functional project plans, ensuring timely and successful project initiation and completion.
• Align technology solutions with organizational strategies and operational business practices to enhance operational performance

Fun : We entertain our guests, we connect authentically, and we make each other smile

• Maintain enthusiasm for the latest technology trends and explore their applications in the restaurant industry.
• Advocate for the adoption of innovative technologies that can enhance digital experiences (app, web, third party delivery, etc.)
• Stay updated on emerging technologies and trends relevant to the restaurant industry.
• Leverage this knowledge to implement effective digital technology solutions.

ORGANIZATION RELATIONSHIPS

This position reports to the IT Director. They partner with Marketing stakeholders to identify technological needs and opportunities for improvement, this includes senior level operations management and Marketing Team members.

QUALIFICATIONS

Educational Level / Certifications

B.S. or B.A. degree

Proven track record of assessing opportunities, aligning with Marketing Teams, and implementing technologies that enhance the digital guest experience.

Proven mindset and background to investigate and develop digital technologies that improve the guest experience. Ideal candidate will possess a minimum of 5 years of demonstrated impact in driving digital technology improvements that impact sales and transactions.

• Ability to project manage pilot testing and broad implementation efforts, including cross functional project planning and initiation.
• Ability to collaborate with Marketing Management to ideate, assess and create practical opportunities to advance the guest experience through technology implementation
• Deep knowledge of guest facing digital applications (branded website and app ordering platforms, 3rd party delivery systems, etc.

Knowledge of restaurant operations and POS system integrations is a distinct plus.

• Knowledge of and interest in competitive business practices that are considered best in class or emerging relative to digital technologies.
• Enthusiasm for the latest technology trends and their application in the restaurant industry.
• Strong interpersonal and communication skills with the ability to work collaboratively with cross-functional teams. Ability to create impactful presentations that cogently present strategies (ideas and concepts), testing and implementation results, etc.

to various parties (senior management, operations management, etc.).

Innovative thinker with the ability to propose creative solutions to operational challenges.

Leadership Traits

Establishes meaningful connections with regional teams, vendors, and local partners through effective communication and collaboration.

Provides marketing expertise, demonstrates genuine care, and empowers field teams to execute campaigns successfully.

Develops others by offering on-the-spot coaching and feedback. Promotes a culture of continuous learning, ensuring field operators are equipped with the skills and tools to thrive.

Identifies and nurtures future leaders to support both personal development and the company’s long-term goals.

• Identifies areas for improvement and embraces innovative tactics to enhance local market activations. Leads with clear, data-driven goals and adapts strategies based on market trends, customer insights, and business needs.
• Fosters a positive, engaging environment for field teams, empowering them to take ownership of their markets. Celebrates wins and motivates team members through recognition and support, creating a sense of belonging and purpose.
• Analyzes complex data from field campaigns, synthesizes insights, and makes informed decisions to drive local marketing success.

Continuously seeks better approaches and optimizes processes through critical thinking and problem-solving.

Possesses strong communication and interpersonal skills, enabling seamless collaboration with regional teams, senior leadership, and cross-functional departments.

Listens actively, shares insights concisely, and values diverse viewpoints to inform strategy.

Ensures accountability across all field marketing activities, taking responsibility for outcomes. Demonstrates a sense of urgency, meticulous attention to detail, and commitment to high performance in local market executions.

Travel Requirement

• 15 to 20% travel, to interact with Field Team and restaurant staff, investigate and analyze competitor practices, support pilot and test activities as well as broad implementations, etc.
• Hybrid schedule

Disclaimers

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.

This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

This job may be reviewed as duties and responsibilities change with business necessity.

Last updated : 2024-10-01