Gift Shop Ecommerce Associate (Occasional)

Job Description

The Gift Shop Ecommerce Associate serves both shop customers in person and online. This role assists shop customers with merchandise information and purchases and ensures that the Museum’s online store is visually appealing, easy to navigate and furnished with accurate and up-to-date content. This role is occasional status and typically 4 days per week, Monday and Wednesday through Friday.

Duties & Responsibilities

• Secure photographs for online store website.
• Light photo editing
• Take “beauty shots” of products enlisting help from Marketing if shot is complex
• Locates information on products and writes descriptions for online store using inclusive language, consistency of tone and vigilance in regards to cultural appropriation
• Oversees and posts content to the online store. Ensures it is visually appealing, easy to navigate, accessible, accurate and up-to-date
• Coordinates with the inventory manager to ensure accurate inventory to prevent overselling
• Weigh and measure items for online description as well as backend freight calculations
• Drive traffic to the site via in-store signage, weekly Enews feature, and social media through the Marketing department. As well as targeted customer engagement, such as reaching out to past customers when a new shipment arrives of a product that they have purchased in the past
• Monitoring website for technical problems and promptly refer them to the appropriate party for resolution
• Learn from our data and implement new ideas for continuous improvement and more sales
• Work with and meet deadlines
• Work both independently and collaboratively
• Prompt and friendly response to customer service inquiries via museum store email
• Pull merchandise for fulfillment of online orders
• Communicate with customers and with buyers if there are product issues
• May occasionally work as a sales associate in the Museum Store
• Performs other related duties as assigned

Supervisory Responsibilities

• No supervisory responsibilities

Institutional Responsibilities:

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
• Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• Promote equity and inclusion goals and have a “people first” mindset

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.

• Strong grammar and writing skills
• Previous experience working with online sales platforms
• Accuracy, attention to detail and performing duties effectively under time constraints
• Skilled in multitasking and organization
• Excellent interpersonal and verbal communication skills
• Interact with customers in a proactive and welcoming manner, provide excellent customer service to all Museum constituents to promote sales
• Working knowledge of equity, inclusion and access to uphold inclusive sales and online content
• Visual display experience is a plus
• Flexibility to pivot to address evolving priorities

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High School diploma or equivalent
• 1-2 years retail sales experience or customer services. Boutique or specialty store experience is a plus
• 1 year online sales experience is highly preferred
• Interest in art history is a plus, but ask for retail experience in conjunction

Job Conditions

• Non-exempt/Occasional Status
• Schedule/Hours: Monday, Wednesday through Friday, 11:00am -3:00pm (Flexible with schedule during the month of December. May include a weekend shift or a couple of evening shifts)
• Adhere to the Museum Gift Shop dress code of business casual attire
• Onsite/Not Remote
• Computer work (point of sale)
• Works directly with the public

Physical Activities

• Frequently standing, walking, bending, grasping, handling, and reaching for objects
• Frequently use of fingers and repetitive motions of the hands/wrist
• Frequently communicating with other team members and visitors
• Occasionally lift/push/pull up to 15lbs
• This is not a complete representation of all physical requirements
  

Benefits

• This role is non-exempt/hourly and occasional status
• Budgeted compensation is within pay grade C ($15.67 min - $18.03 mid - $20.37 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
  • Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
  • Shift differential only applies to onsite work
• Accrued sick time
• Transportation benefits: TriMet / C-Tran / parking pass discount or bike to work enrollment
• Museum admission & lectures, programs, and gift shop discounts
  

Application Process for Gift Shop Ecommerce Associate

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

To be considered eligible, submissions require a resume, cover letter, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.

Company Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org