Screen Print and Laser Etch Engrave Quality Assurance Coordinator
Job Posting for Screen Print and Laser Etch Engrave Quality Assurance Coordinator at Poseidon Brands Inc.
Poseidon Brands (Spotted Dog Company) is a small fast-growing eCommerce manufacturer specializing in printed and laser engraved giftable products. We sell on 6 marketplaces and ship to 7 different countries.
We are hiring a Quality Assurance Coordinator to join our '5-star team' in Fayetteville, AR. This team is responsible for ensuring every product that leaves our facility will provide a 5-star experience for our customers. This role has a wide variety of tasks including quality control, light manufacturing, design work, shipping, and much more. If you are very detail oriented and have a passion to delight customers, we want to speak to you!
Essential Duties and Responsibilities
- Communicate with customers to get clarity and provide proofs
- Quality Check machine files (in photoshop) to ensure accuracy
- Quality Check final product to ensure 100% high quality manufacturing and accuracy.
- Regularly meet to discuss all customer service issues and how we can prevent in the future
- Escalate to management if there are any issues that may prevent us from sending a 5 star product
- Serve as an escalation point for shipping associates
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Backup for line level associates; including:
- Create machine files
- Run lasers and printer
- Print shipping labels and pack product
- Regularly collect data and report to management
- Suggest process changes to increase efficiency, reduce costs, or improve product quality
- Suggest listing changes to ensure customer expectation always match the final product
- Assist sales team with a variety of tasks in downtime
Requirements
- Very detail oriented.
- Great computer skills
- Job duties will change every hour, day & week.
- Excellent verbal and written skills
- Possess outstanding critical-thinking and problem-solving skills
- Hard-working, reliable, and enthusiastic
- Ability to work evenings, weekends during peak gifting periods
- Photoshop or other design skills a plus
- Experience with laser engravers, screen print, embroidery, cnc, 3d printing, etc a plus
What Poseidon Brands Offers You
- PTO and Paid Holidays
- Health, Vision & Dental insurance
- 401k
Job Type: Full-time
Salary: $20 to $25 / hour
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