Program Lead, Community Development

Program Lead, Community Development (Community Experiences)

Poshmark is the largest community marketplace for fashion where anyone can buy, sell, and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. 

The Community Development team creates programs and events that empower our community to cultivate relationships, build their businesses, and evolve Poshmark. As a Community Program Lead in the Community Experiences area of the team, you will work closely with the Senior Manager in executing on team projects and daily operations while working cross-functionally with other teams. In your role, you must understand our community, be a voice for them, and provide content to help foster their growth and help them scale.

The ideal Community Program Lead:

• Has strong time management and the ability to balance multiple projects at once
• Showcases endless patience and contagious positive energy
• Strong written and verbal communication skills
• Is able to work cross-functionally with other colleagues
• Understands Poshmark and the Poshmark community
• Is able to meet quick deadlines and provide a fast turnaround time
• Has strong project management skills

Responsibilities:

• Project manage programs and report metrics
• Provide content to our Seller Stylists to help level up their businesses
• Assist in answering day-to-day program-related support cases
• Create monthly content for our most active Seller Stylists
• Develop strong relationships with our community
• Review and outreach for community speakers for events and livestreams

6-Month Accomplishments: 

• Master the Poshmark voice
• Identify community members for unique opportunities on and off Poshmark
• Take on the end to end management and report on core KPIs of a community program 

12+ Month Accomplishments

• Continued accomplishments from 6 months
• Work closely with Senior Manager to iterate and expand on existing programs
• Develop relationships with and gain knowledge of the Poshmark Community

Requirements:

• Bachelor’s degree
• 1-2 years of experience in related field
• Customer service or community marketing experience preferred
• Passionate about community and customer service
• Excellent verbal and written communication skills
• Flawless attention to detail and great organizational skills
• A positive attitude with the ability to turn a negative into a positive
• Believes that helping the community is crucial to the growth and success of the company

Why Poshmark?

Poshmark is a leading social commerce platform for the next generation of retailers and shoppers. Through technology, our mission is to build the world’s most connected shopping experience, while empowering people to build thriving retail businesses. Since launching in 2011, Poshmark has become a vibrant social shopping community with seven million Seller Stylists helping 60 million users discover items they love from over 100 million listings. The company is backed by the world’s leading investment firms including Mayfield, Menlo Ventures, GGV Capital, Temasek, Inventus Capital, Uncork Capital, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Facebook, Twitter, Pinterest and YouTube. 

About Us:

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.

Here’s what we’ll set you up with:

• A team that is invested in your career growth and training
• Competitive salary and equity, based on experience
• Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
• Work alongside world-class talent
• Flexible vacation / paid time off policy
• Parental leave
• Personal style encouraged (or not, whatever you’re in to)

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.