Front Office Manager

Job Description

Description:

We are seeking an engaging, welcoming and detail oriented Front Office Manager to join the Macon Marriott City Center team. In this role you will be directly accountable for the front desk, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience, and developing our associates.
GENERAL RESPONSIBILITIES:

• Recruit, interview and hire associates for front office positions.
• Training and support all associates and ensure performance in accordance with established hotel brand/Marriott standards
• Ongoing review of staff to ensure adherence to established policies and procedure conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
• Implement and maintain open supportive relationships with direct reports, team members
• Compliance with Federal & State Labor laws
• Respond to inquiries concerning hotel policies and service
• Greet VIP’s when applicable
• Arrange for special services as requested
• Administer all cash handling, check cashing and credit policies
• Verify banks and deposits at end of shift
• Analyze rate variance, monitor credit report and maintain close watch on daily house count
• Review daily front office work and reports generated by Night Audit
• Tour public rooms and investigate disturbances
• Active participation in budgeting and forecasting to maximize hotel revenue and profits
• Execute technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
• Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
• Contribute to revenue management calls, sales calls and owner meetings
• Identify areas of concern and develop strategies to improve performance
• Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
• Detect service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
• Balance cost controls with exceptional customer service and associate satisfaction

Linchris Hotels offers a wide-ranging rewards and compensation package for eligible associates that includes:

• Fantastic opportunities for advancement and career growth
• Competitive Wages
• Medical, Dental and Vision Insurance
• Flex Spending Account
• Voluntary Life Insurance
• Short Term Disability
• 401(k) retirement plan
• Paid Time off Programs
• Holiday Pay
• Jury Duty Leave and Bereavement Leave
• Hotel Discounts

Linchris Hotels is an equal opportunity employer. EEO M/F/D/V
. Requirements:

• Two-year college degree or equivalent hospitality experience preferred
• One least one-year front desk experience
• Exceptional verbal and written communication skills
• Reliable with ability to multi-task and work under pressure
• Outstanding interpersonal and customer service skills
• Strong supervisory and leadership skills
• Accustomed to common computer software programs
• Must be willing to work varied hours including nights, weekends and holidays

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Macon, GA 31217: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person