Scheduler/Receptionist
Job Posting for Scheduler/Receptionist at Positive Behavior Steps
Position: ABA Scheduler/Receptionist (Spanish Bilingual Required)
Position Overview:
- As our ABA Scheduler/ Receptionist you will be responsible for assisting our Billing and Scheduling Department in managing all aspects of in-home therapy schedules between clients and direct care staff.
- This individual will regularly keep track of the scheduled availability of ABA clients and Behavior Therapists' daily shifts.
- You will also be the first point of contact for our company, welcoming guests and greeting those who visit our corporate office as well as coordinating all front-desk activities.
- Along with greeting visitors, and helping them navigate through our corporate office, you will also maintain the appearance of our front desk/waiting area.
- Qualified candidates are well organized and self-motivated with outstanding time management skills. Exceptional customer service skills are a must for this position.
Roles and Responsibilities:
- Utilize Outlook Calendar and Central Reach to manage ABA session schedules of up to 50 clients and direct care employees.
- Collaborate with department leads to communicate staff needs and day-to-day changes to shift schedules.
- Manage session cancellations, reschedules, callouts, and time frame adjustments promptly.
- Ability to work in a fast-paced office environment and report to Covina and San Dimas offices for meetings and other necessary responsibilities.
- Communicate accordingly with parents to review session schedules.
- Contact parents regularly to inquire about individual health conditions to comply with COVID-19 safety protocols.
- Organize, manage, and file incoming session notes for billing purposes.
- Maintain a positive attitude when communicating with families.
- Engage in HIPAA-compliant oversight.
- Welcoming Clients and Guests.
- Coordinating all front-desk activities.
- Maintain the appearance of our front desk/waiting area.
- Other Administrative Duties as needed.
Qualifications:
- Must be fluent in English and Spanish
- Required two years of prior staff scheduling experience. (Past work history with ABA scheduling is highly preferred).
- Excellent Customer Service Skills.
- Knowledge of healthcare systems and compliance with Medicare funding sources.
- Strong knowledge of PPOs.
- Knowledge of applied behavior analysis is a plus.
- Always demonstrate exceptional customer service skills.
- Word processing and database management experience.
- Must be able to work in a fast-paced environment and possess the ability to adapt to changes.
- Be able to multitask and meet deadlines.
- Willing to work after-hours and sometimes weekends.
Benefits:
- 401(k).
- Dental Insurance.
- Health Insurance.
- Paid time off.
- Vision Insurance.
Salary.com Estimation for Scheduler/Receptionist in San Dimas, CA
$49,708 to $75,915
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