What are the responsibilities and job description for the Retail Shipping Associate position at Postal Connections?
We are looking for a Store Associate to provide excellent customer service and meet customer's packing and shipping needs. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability. Candidate must also be a Notary Public or willing to be come a Notary Public at our expense.
Responsibilities
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
- Carefully pack customer's items for shipping
- Listen to customers needs to determine proper shipping service
Skills
- Notary Public or ability to become a Notary Public
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Track record of achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- High school degree
- Ability to lift at least 30lbs.
- Ability to stand for the majority of the shift
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 18 – 25 per week
Benefits:
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Application Question(s):
- Due to background check fingerprinting that we do for customers, all staff must be able to pass a criminal background check. Are you able to do so?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Mail and Parcel Center or Copy Center: 1 year (Required)
License/Certification:
- Notary Public or are willing to become a Notary Public (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $18
