Catering Manager
Job Posting for Catering Manager at Potawatomi Bingo Casino
UP TO $1,000 SIGN-ON BONUS
In this fast-paced, high energy environment where great guest service and attention to detail is essential, how do we ensure all of our catering and convention guests are happy with our service? As a Catering Manager, you will have a genuine passion for guest service, top notch organizational skills, strong relationship building skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities
- Detail social catering events including but not limited to weddings, meetings, galas, fund raising events, conventions, corporate events, trade shows, holiday parties, exhibits, and other special events.
- Manage and finalize all assigned bookings turned over from Sales.
- Obtain, confirm, and manage all event-related details and information to include, but not limited to, meeting specifications, audio visual needs, technical needs, exhibit needs, load in/load out, pre-cons/post-cons, and food and beverage requirements with client.
- Ensure successful execution of each event by acting as the information liaison to communicate client desires and needs to applicable departments.
- Organize and distribute group resumes, conference agendas, banquet event orders, floorplans, etc. to all operating partners accurately and on time.
- Initiate and follow up on billing procedures to ensure deposits, payments, and/or credit applications are received within acceptable timeframes.
- Work closely with the Banquet team to ensure accurate and timely communication between the customer and Banquets.
- Ensure guest experience satisfaction by personally interacting with guests, by introducing guests to the Banquet team, and by consistently offering professional, friendly, and engaging service.
- Partner with assigned Sales Manager for site tours.
- Ensure the event space meets expected standards for cleanliness and BEO/diagram specs.
- Perform job duties in full compliance with departmental internal controls, policies, procedures, and regulations.
- Perform other duties as assigned.
- A high school diploma or equivalent and 2 years of related experience are required. An Associate's degree can take the place of 1 year of experience.
- Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office.
- The ability to maintain discretion in handling confidential information.
- The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
- The ability to successfully manage conflict and diffuse situations.
- The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
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Job openings at Potawatomi Bingo Casino
Milwaukee, WI
Full Time
Milwaukee, WI
Full Time
Milwaukee, WI
Full Time
Milwaukee, WI
Full Time
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