What are the responsibilities and job description for the Hourly Manager position at Potbelly Sandwich Works?
Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to:
People
Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
Know and support appropriate personnel policies, labor laws and safety procedures.
Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
Transitions into opening/closing duties.
Customers
Make customers really happy.
Resolve customer complaints/issues.
Empowers Associates to make sure all customers leave happy.
Execute and support all food safety requirements and practices.
Sales
Lead Associates to open, transition, and close shifts without supervision.
Manage and organize the line and delegate duties to Associates.
Know and uphold standards for product quality.
Work the line as needed.
Ensure back-of-the-house procedural standards are met.
Promote sales on the shift through executing the marketing plan within the four walls.
Profits
Control food costs, labor, waste, and cash on the shift.
Count drawers and follow proper daily cash handling procedures.
Job Type: Full-time
Pay: From $12.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Physical Setting:
- Fast casual restaurant
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental Pay:
- Quarterly bonus
- Tips
Ability to commute/relocate:
- Merrillville, IN 46410: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Management: 1 year (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: One location
