Behavior Services Assistant

Potter League for Animals

Position Description

JOB TITLE: Behavior Services Assistant DEPARTMENT: Operations

REPORTS TO: Behavior Services Manager CLASSIFICATION: Full-time, hourly, non-exempt

SUPERVISES: Volunteers

JOB PURPOSE

The Behavior & Training Assistant is responsible for providing daily support to the Behavior Services Manager and other shelter departments including customer care.

ACCOUNTABILITIES
*

• Responsible for administrative support for training programs including but not limited to: class registration and payments, promotion, website updates, record keeping, and reporting. Maintains training class registration database (Dog Biz)

• Works collaboratively with independent contract dog trainers on the scheduling of classes and private consults. Communicates clearly in a timely fashion to ensure customer needs are met

• Performs in-shelter behavior modification plans as directed by Behavior Services Manager

• Coordinates shelter enrichment plans and ensures daily schedule is adhered to

• Responsible for handling all aspects of the behavior helpline and ensuring clients receive appropriate and timely follow-up

• Facilitates playgroups

• Responsible for ordering supplies, forms, and equipment as directed

• Provides customer service support to visitors and callers as needed

• Works collaboratively with animal care, customer care, and behavior volunteers

• Provides accurate information and friendly service to the public

• Performs other duties as needed including general maintenance and errands

• Coordinates and trains volunteers as needed

• Demonstrates initiative and flexibility to meet the demands of a busy non-profit organization while working enthusiastically and cooperatively with all departments and key management staff to assure that the goals of each department are met

• Follows all safety guidelines to ensure a safe work environment

• Adheres to all Code of Conduct Standards

• Other duties as requested

SUCCESS FACTORS
The individual who will thrive in this position:

• Values meaningful work and the positive impact their work has on

others

• Embraces their own uniqueness and individuality, and that of others
• Has a personal brand that includes taking pride in being reliable,

responsible, and a team player

• Enjoys meeting new people and knows no strangers
• Has good administrative and computer skills
• Is organized, efficient, and multitasks well
• Has experience with pet training and behavior
• Has some experience handling cats, dogs, rabbits, and other small

animals.

• Enjoys working in a fast-paced environment

EMPLOYMENT DISCLAIMER: This job description is not a contract - management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $13.25 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

COVID-19 considerations:
Masks are required for anyone not fully vaccinated

Work Location: One location