What are the responsibilities and job description for the Customer Service Representative position at Power Component Systems?
Power Component Systems is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a leading provider of power components, we pride ourselves on delivering high-quality products and exceptional customer support. In this role, you will be the main point of contact for our valued customers, assisting them with inquiries, orders, and providing technical support. This is a great opportunity for someone who enjoys working with people and has excellent communication skills.
Responsibilities
- Respond to customer inquiries and provide product information in a professional and timely manner
- Process customer orders, ensuring accuracy and on-time delivery
- Resolve customer complaints and issues by investigating problems, developing solutions, and implementing corrective actions
- Collaborate with internal teams to address customer needs and improve the overall customer experience
- Provide technical support and troubleshooting assistance to customers regarding our power components
- Maintain accurate and up-to-date customer records and documentation
- Follow up with customers to ensure satisfaction and generate repeat business
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-focused mindset
- Ability to multitask and handle a high volume of customer inquiries
- Attention to detail and organizational skills
- Proficient in using customer service software and Microsoft Office suite
- Technical knowledge or experience in the power component industry is a plus
- Previous customer service experience is preferred