ADMISSIONS

Description

Purpose:

To admit patients to hospital, nursing home, and outpatient services in a timely, accurate and pleasant manner. To answer and /or transfer calls in a friendly and courteous manner. Review and correct admissions completed by ER techs, or back up techs.

Duties:

• Responsible for all inpatient, outpatient, ER, and nursing home admissions and discharges, which must be input in a timely and accurate manner. May also support clinic admissions.
• Pick up forms from lab and x-ray daily and file with charge slips.
• Run daily admission report to review and correct all hospital admissions from previous day and weekend.
• Obtain and verify prior authorizations on services requiring authorization.
• Schedule appointments (mammograms, dietary, etc….) as required by the hospital.
• Notify appropriate staff of issues pertaining to admission problems and recommend solutions.
• Assures all required biographical and billing information is obtained and updated upon admissions.
• Communicates effectively with all hospital departments and physician offices to facilitate required patient information.
• Answer all incoming calls or re-route those calls to the appropriate person.
• Maintain a thorough, complete understanding and working knowledge command of computer applications as they pertain to the admitting, discharging, and scheduling functions. The admissions clerk is responsible for maintaining a working knowledge and must perform each system function.
• Maintain a clean and public presence at the admissions desk and waiting area.
• Complies with and update department policies and procedures for admitting, discharging, and scheduling patients.
• Keeps Business Office Manager consistently advised of activities.
• Other revenue cycle duties as assigned.

Qualifications

• High school graduate or equivalent.
• 1-3 years healthcare industry experience in an equivalent position desirable.
• Experience in both personal and mainframe computer systems required; ability to manage multiple phone lines and excellent phone management experience required; skills also required include key punch, ten key by touch, basic math and writing skills.
• Must have ability to apply principles of logical thinking to identify and define problems; develop and implement solutions; collect data, establish facts and draw valid conclusions.
• Must work calmly and efficiently under pressure, handling demands from multiple sources professionally and courteously.
• Exemplifies a team concept. Exhibits tact and understanding in all interpersonal relations. Demonstrates flexibility, adaptability, and good problem-solving skills in a variety of settings.
• Promotes continual organizational performance improvement.
• Demonstrates excellence in customer service skills.
• Supports organizational mission and values.
• Must have excellent organizational and communication skills. Attention to detail is required.
• Must speak English; Spanish speaking is desirable but not required.