Support Specialist

Company Overview For almost 40 years, PowerPhone continues to be an innovator and one of the country's leading providers of emergency call handling software. It helps 911 call handlers more effectively question callers to determine conditions at the scene and then relay more accurate information faster to on scene responders. Within the software are pre-arrival instructions that ensure a zero-minute response time to deliver actionable advice, enhance scene safety, and minimize liability for 911 centers. PowerPhone's mission is to help the public safety industry realize that call handling isn't just dispatching and waiting for on scene responders to respond. It is the foundation for an effective response to the caller and having software to effectively assess the situation can save lives, preserve evidence, and property. There is a great need in the industry to improve processes and support those people that manage 911 calls. Due to this need, PowerPhone is experiencing record breaking growth and is expanding its team.

PowerPhone is a great place to work and has a tenured staff. It offers an incredible work environment allowing individuals to work at home, yet experience team comradery, collaboration on exciting projects, and an environment that allows for a work-hard, play-hard approach.

Job Summary PowerPhone is currently hiring a Support Specialist to work collaboratively within the Support & Deployment team to support new and existing customers and their technology needs. This will be a full-time remote work/telecommute position.

Responsibilities and Duties

• Install, configure, upgrade, and support PowerPhone's software/service suite for our customers.

• Collect feedback from customers regarding desired enhancements.

• Participate in testing new releases and features.

• Maximize the benefits to our customers through effective deployment of our software and services.

  Qualifications & Skills:

• Knowledge of Windows servers and Operating systems.

• Windows, Networking, Cloud Based Computing, Databases, Software Design, Testing

• Capable of proactively solving/troubleshooting software and hardware issues.

• Knowledge in TCP\IP and basic networking troubleshooting.

• Excellent communication and listening skills (writing and speaking).

• Organized with the ability to keep ongoing and updated records.

• Associates degree in Computer Science or/Information Technology related field or equivalent Experience.

  Preferred Qualifications & Skills:

• Conceptual Knowledge of SQL and relational database concepts.

• Bachelors degree in Computer Science or/Information Technology related field or equivalent Experience.

• Previous experience with municipal or government accounts a plus, but not required

  Benefits and Perks We offer work at home, flexible schedules, competitive salaries, quarterly company bonuses, great benefits to include full health, dental, disability and 401K plans with company partial match, paid vacation and personal time off plans, and an employee recognition program all in a positive working environment.

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