What are the responsibilities and job description for the Technical Customer Service position at PPG Careers Careers?
As a Technical Advisor, you will be a key part of the overall selling effort for Architectural Coatings Advice Center. PPG markets and sells outstanding technical expertise in conjunction with its products and services.
Key Responsibilities
- Interacting with both Internal and External PPG customers. This may include members of field sales, PPG owned stores and dealer personnel, as well as the DIY store and/or consumer.
- Provide accurate Technical information on all PPGAC product lines including but not limited to all brands under PPG to include PPG, Pittsburgh Paints and Stains, Olympic, Glidden, Glidden Professional, Flood and ProLuxe as well as specialty products like Liquid Nails and Homax.
- Spend an average of 90% of time answering calls, inputting tickets, responding to ticket interactions (emails) with the remaining 10% spent on training, development, and meetings.
- Provide sales team and end-users with recommendations for products, product systems, prep and application methods.
- Complaint resolution and efficient negotiation skills a requirement!
- Work closely with Marketing, Customer Service, and R&D on products, potential issues, testing and field trials.
- Ability for minor travel about 10%.
Qualifications
- Bachelor’s Degree in Business Management, Marketing, or industry related experience preferred.
- Previous experience in retail sales, customer service, or tele-sales.
- Strong communication, telephone etiquette skills, and customer service.
- Microsoft Office Suite (Outlook, Word, Excel, and Power Point).
- Ability to work independently and in a group in a self-managed team environment.
- Ability to analyze information in an expedited manner to provide resolution.
- Good time management, attention to details, and organizational skills are imperative.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way: (Click here to learn more about the PPG Way)
We are One PPG: http://one.ppg.com/
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf