What are the responsibilities and job description for the Director Enterprise Portfolio Technology (Customer Operations) position at PPL Corporation?
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
The Customer Operations Portfolio Technology Leader will provide the vision and leadership for developing and implementing technology solutions within the Meter to Customer Technology Portfolio, to support the overall business objectives defined by the Business Portfolio Leader. This role is high visibility and has a direct impact on the success of products within their portfolio. This person will be instrumental in driving the technology strategy and implementation for the Customer Operations Portfolio, working closely with the Business Portfolio Leader. This Director is recognized as an expert in their functional area and will be expected to mentor other technical team members on the team. This position reports to the VP Customer Experience, and Data Analytics.
NOTE: POSITION IS HYBRID TO OUR 3 OFFICE LOCATIONS (Allentown, PA ; Louisville, KY ; Providence, RI)
Responsibilities
1. Designs the overall meter and customer operations technological solutions for Customer Billing and Backoffice Applications with the help of the Product Portfolio leader. 2. Create an environment that drives innovation and challenges the team to explore and experiment with new ideas / technologies to grow the business. 3. Works with Business Portfolio leader and stakeholders to align the roadmap with strengths and opportunities within the technical stack. 4. Experience with complex core system integration approaches, tooling, and frameworks. 5. Provides the team a roadmap for implementing software engineering best practices and alignment with architectural guardrails. 6. Creates opportunities for growth for the team members and inspires them to grow and leverage their strengths 7. Provide proactive technical oversight and mentorship to development teams fostering re-use, design for scale, stability, and operational efficiency based on strategic business needs. 8. Guides project teams on technology strategy related to coding practices, continuous delivery, and automated deployment leveraging best practices for metering and customer operations. 9. Responsible for overall support and defect management for the metering and customer operations applications and systems 10. Be hands on and engage in coding to help the team to develop its solution and solve all surfacing problems at hand (e.g., identifies and removes technical impediments), as needed. 11. Constantly looking for better ways of solving technical problems and designing the solution, not afraid of challenging the status quo, progressively leveraging new and upcoming technologies 12. Follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. 13. Share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. 14. All other duties and projects as assigned.
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Qualifications
Education:
- Bachelor's degree in Computer Science or Engineering with 8 years professional experience or master’s degree with 6 years professional experience.
Experience:
- Five or more years of direct supervisory experience.
- Experience with architecture, business continuity, various technology stacks and a breadth of technology topics
- Track record of ability to connect technology decision trade-offs to business outcomes
- Seen as an expert within the technical knowledge and practical execution
- Experience with building high performing delivery teams
- Excellent interpersonal and communication skills with proven ability to explain technical concepts at all levels and align the organization on complex technical decisions
- Experience with Agile issues and perform root cause analysis
- Active coach and mentor whose goals are to grow and maximize team’s potential
- Ability to work through ambiguity - demonstrate confidence when making difficult decisions, leading through adversity with a focus on the right business outcome
Preferred Qualifications
- Advanced degree
- Cross-industry experience building and leading technology teams
- Experience in modern infrastructure technologies
- Demonstrated experience building and meter and billing applications for customers
