Help Desk Operator
Job Posting for Help Desk Operator at Prairie Lakes Healthcare System
Help Desk Operator
Job Summary
Join our team and be a part of our mission to deliver accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independent, non-profit healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota. Our team at Prairie Lakes makes a difference in the lives of patients and their loved ones.
This position is responsible for supporting IT operations. These functions include primary contact for service requests through multiple channels, managing inventory of products, point of contact for departmental purchases, and administration of the asset management system.
This is a full-time 40 per hour week position. Working hours are generally weekdays between the hours of 8:00 a.m. – 5:00 p.m. Variations from these hours may be made based on the needs of the department.
Responsibilities include:
- Answers the tech support hotline.
- Adds equipment to the asset management system.
- Puts in support requests on behalf of staff.
- Resolves basic user issues via phone and service requests.
- Expedite requests when necessary.
- Runs reports on service desk operations.
- Orders and maintains receipts for credit card purchases.
- Manages equipment pars for standard inventory.
- Orders supplies for the department.
- Manages employee satisfaction survey results.
- Perform any and all tasks assigned.
Benefits
We value our employees’ contributions and show our gratitude by proudly offering competitive compensation and benefits package. At Prairie Lakes, we understand that working in the healthcare industry can be tasking on your mental health. To better support our employees, PLHS recently included mental health programs into our benefits package, as well as employee recognition programs. Benefits are available to qualifying employees working part-time or full-time.
A variety of the benefits for those qualifying can include:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Adoption Assistance
• Education Loan Program
• Professional Development Opportunities
• Community Discounts Including the Prairie Lakes Wellness Center
Qualifications
High school diploma or equivalent required; secondary education including software applications, hardware maintenance, organizational skills, previous experience in data-entry, software applications, inventory control and data reporting, ability to work in high stress situations preferred.
A South Dakota driver’s license is required.
Required Skills:
- Strong interpersonal skills
- Knowledge of software development, project management, and analysis and design
- Strong written and verbal communication skills
- Problem solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
- Interpersonal skills that support meaningful connections and positive experience for customers
- Technological skills specific to the products and services supported by the health system and trouble-shooting practices
- Patience with customers and ability to remain calm
- Task management skills and familiarity with task management software
- Highly organized
- Ability to maintain confidentiality of sensitive information
- Ability to deal tactfully with hospital personnel
Salary.com Estimation for Help Desk Operator in Watertown, SD
$45,173 to $56,319
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Job openings at Prairie Lakes Healthcare System
Prairie Lakes Healthcare System
Watertown, SD
Full Time
Prairie Lakes Healthcare System
Watertown, SD
Full Time
Prairie Lakes Healthcare System
Watertown, SD
Full Time
Prairie Lakes Healthcare System
Watertown, SD
Full Time
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