Client Services Representative - UT

Client Services Representative - ShipNetwork

Who We Are: ShipNetwork, is an e-commerce parcel carrier with a great company culture. Our unique approach allows small, medium, and even large ecommerce shippers to get the best combination of price and service across a wide network of United States Post Office workshare partners–including our own.

Who We’re Looking For: We need a team player with a passion for innovation and the desire to partner with a business to achieve outstanding results. Working Business to Business, resolving issues for our customers, you will need excellent communication skills and the ability to solve complex problems. If you have great focus, attention to detail, and the desire to get things done right, this is the job for you.

Job Details:

Expected Pay: $19 - $21/hr

Hours: 8 a.m. to 5 p.m. Pacific Standard Time

Type of Work: Full-Time, Hybrid

Location: Salt Lake City, UT

Job Requirements:

• At least 2 years of Customer Service experience (required)
• Excellent interpersonal, analytical, written, and oral communication skills
• Ability to work well in a dynamic environment with a high degree of multi-tasking
• Demonstrable record of understanding and meeting customer expectations
• Proficency with Microsoft Office and Windows-based computer applications
• Work productively with minimal supervision
• Can do, positive demeanor

What You’ll Do:

• Provide customer support for client inquiries through the CE Portal, email, phone, etc.
• Available as a point of contact for any and all matters specific to our clients.
• Build and maintain strong, long-lasting client and interdepartmental relationships.
• Develop a trusted advisor relationship with the client and client representatives.
• Ensure the timely and successful delivery of our solutions to client needs and objectives.
• Clearly communicate the progress of initiatives to internal and external stakeholders.
• Manage client engagement by providing timely response times and clear communication.
• Be a key contributor in client satisfaction.
• Responsible for claims processing and status updates.
• Collaborate with Sales, IT, Operations, and Finance.
• Perform all other relevant duties as assigned.