What are the responsibilities and job description for the Call Center Technology Engineer-Five9 position at Precise Solutions?
At Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries. We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance, paid time off and employer-based 401k contributions.
We currently have an immediate need for the following:
Job Title: Contact Center Technology Engineer
Location: Lake County, IL USA
Compensation: $57.00 per hour, Paid Time off, Company 401k contributions, Health, dental, and vision insurance. Total Annual Compensation including benefits is $132,000.00
Resume Requirements
The following resume requirements must be met for resumes to be considered
- Candidates complete first and complete last name (legal spelling) must be at the top of the resume
- Valid email address must be at the top of the resume or resume will not be considered. LinkedIn links will not be accepted, it must be a valid email address so our recruiters can respond to your resume
- Please refrain from submitting resumes with candidates photo they will not be considered
Contact Center Technology Engineer Job Requirements & Description
- Experience Five9 Voice Contact Center Developer
- Good communication Skills
- Independently design and develop data, software, or technology solutions to answer scientific or business questions. Demonstrate proficiency across a range of technologies related to programming languages, data integration, data warehousing, and data visualization and analysis.
- Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments both remotely and onsite.
- Manage day-to-day operational and tactical aspects of multiple Implementation projects.
- Effectively communicate plans, progress, and status to both internal and business users
- Be able to articulate Design, Implementation Services through presentations, demonstrations, and open discussion with business users.
- Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the client organization.
- Develop materials in-line with business requirements and or services opportunity requirements.
- Provide second level Five9 app support.
Contact Center Technology Engineer Qualifications:
- Experience of Contact Center systems such as Contact Routing and CTI
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Call Recording
- Workforce Management and Quality Assurance for multi-channel contact management of voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor.
- Experience deploying contact center cloud applications, Disaster Recovery & BCP support.
- Prior experience with call-center reporting.
- Pharmacy, healthcare, or insurance provider experience
- Ability to transfer system knowledge and train others.
- Experience developing and generating contact center reports to maximize efficiency.
- Experience with continuous improvement preferred.
- Understand the broad objectives of the project as well as his/her role in achieving those objectives and modify approach when required. Escalates open issues to ensure execution success and keeps stakeholders informed through effective verbal and written communication.
- Learn, understand, and master new methods and technologies, and act as a resource or mentor for others.
- Produces and maintains required technical documentation associated with work product.
- Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.
- Experience with Five9 application integration with other software such CRM and pharmacy fulfillment systems.
- IP Telephony (basic networking knowledge assumed).
- Bachelor’s degree and 5 years’ experience in Contact/Call Center Software.
Contact Center Technology Engineer- Preferred Qualifications:
- Effectively organize and present project objectives and progress. Contribute to technical publications and presentations.
- Obtain estimates/quotes from vendors and provide as input into overall project time and cost estimates.
- Maintains relationships with affiliates, subsidiaries, and vendors in accordance with the client’s Values, Vendor Management Office, and Purchasing to further the mission, vision, and goals of the organization.
Salary : $57
