IT Support Technician

IT Support Technician

Precision IT Consulting, Inc. is a leading Information Technology service provider focused on bringing enterprise class IT services to small and medium sized businesses throughout the San Francisco Bay Area and beyond.

As our company continues to rapidly grow, we are seeking to add a full-time IT Support Technician to our team, primarily the East Bay area. Your principal focus will be managing all aspects of IT for a set group of clients; you will be their IT department. Primary duties include onsite support, remote support, help desk, and working with remote monitoring and management tools. You must be able to provide most levels of IT support including desktop/laptop support, server support (work with our server team), networking support (work with our networking team). Secondary duties, depending on skillset, may include project-based work, helping build new servers, working on migrations, and other projects with our team.

We need you to be mature, smart, friendly and people centric. You need to be capable of working independently among rapidly shifting priorities, and you need to know when to call in the cavalry. You must be able to handle a large volume of detailed information; sifting out what is important, what needs attention now and what tasks can be scheduled for later. Being able to recognize, prioritize, plan, and execute against this data stream is a critical skill in this job.

Your most important skillset will be the ability to form, maintain and strengthen client relationships through outstanding, professional, and personable technical service delivery. Since you will be in front of our customers, your personality is as important as your technical knowledge and skills. You must be able to communicate effectively, verbally and in writing, to all levels of an organization from receptionist to CEO. Being tech savvy is great, -we want those skills, but you must come with the ability to relate to real world people as well as network assets.

The ideal candidate will be self-motivated, thorough, have strong collaboration, communication, and documentation skills. You should have experience with and be comfortable working as part of a technical team.

Responsibilities:

· Supporting our clients via phone, email, remote login and/or on-site as necessary via pro-active and reactive visits

· Creating new users, configuring laptops, and setting up their desks/workstations

· Troubleshooting day to day technical issues and assisting with daily requests

· Working trouble tickets from creation all the way through resolution or escalation

· Prompt and thorough documentation of all work via our ticketing system

· Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation

Requirements (Must Have):

· Incredible sense of pride and passion for what you do and a desire to help your teammates

· BA or relevant certifications and working experience

· Minimum 2 years’ experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support

· Experience working as part of support team

· Experience using an issue or ticket tracking system and RMM tools

· Strong communication (written & verbal) and customer service skills

· Ability to learn new technologies and systems quickly

· Ability to work through issues methodically

· Ability & willingness to properly document processes and assets

· Expert level end-user and desktop support skills

· Experience and knowledge of popular business cloud-based services

· Experience in virus and malware remediation

· Basic experience with Office 365 management

· Basic experience with Active Directory & Azure AD administration

· Basic experience with policy management (Group Policy & Intune)

· Basic level server and networking skills

Nice to Have:

· Experience using PowerShell & scripting

Benefits:

· Competitive salary

· Paid time off

· Medical insurance

· Dental and vision insurance

· 401k plan w/match

· Life Insurance

· Mileage reimbursement

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All non-vaccinated staff are required to wear masks in our office and adhere to client mask policies if/when onsite in their office.

Education:

• Associate (Preferred)

Experience:

• Help desk: 2 years (Required)
• Managed Service Provider: 2 years (Required)

Work Location: One location