Branch Manager I - Pueblo Hood Ave

As The Artisans of Banking, we strive to be B.R.A.V.E. (Build Relationships & Add Value Everyday). We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.
When you join our Premier Members team, your benefits will include:

• Comprehensive medical insurance plan that has HRA, HSA, and FSA options
• Dental and vision insurance
• Generous paid-time-off
• 11 paid holidays
• Annual bonus (based off of annual results/scorecard each year)
• 401(k) plan with a 5% match
• Wellness program
• Tuition assistance
• 1% employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

What sets working for Premier Members apart?

• Career development and pathing opportunities to move into leadership roles or other lines of business within PMCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.

This is a full-time position working 40 hours a week, hours M-F 8:30am – 5:30pm.

POSITION SUMMARY:
Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Actively participates in business development events and community involvement to drive business into the branch. Oversees provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, coaches, directs, and supervises branch staff.

ESSENTIAL FUNCTIONS:

• Live our mission and corporate philosophy on a daily basis: Build Relationships and Add Value Everyday – B.R.A.V.E.
• Build member relationships that deliver value and demonstrate that we care
• Foster a positive environment through delivery of exceptional member experiences and efficient branch operation
• Present oneself in a professional manner in all interactions and communications while displaying the highest level of quality, honesty, integrity, and confidentiality
• Promotes an effective team relationship between the contact center, other branches, departments and members by providing the highest quality of professional and courteous service
• Responsible for the effective and efficient performance of branch sales performance and operations
• Provide leadership and direction to the team. Act as a positive role model to staff and support staff in improving performance. Foster an environment conducive to high morale and teamwork within the department.
• Foster a positive environment through delivery of exceptional member experiences and efficient branch operations
• Determine appropriate staffing levels based upon member flow for service and transactions
• Supports other Branch Managers and their teams in their absence in all aspects of daily operations, sales, employee engagement and performance and member service
• Have a hands-on approach and be committed to the expansion and success of the business by implementing strategies and tactics that increase productivity and enable sales targets achievement
• Performs outside Business Development and participates in our Community Outreach programs
• Ensure branch personnel are well trained in all phases of their jobs
• Complete orientation for new employees entailing branch procedures and expectations
• Track individual sales and operational progress to discuss in coaching sessions on a regular basis
• Conduct performance appraisals for staff
• Build employee relationships that provide a challenging and fulfilling workplace
• Bring out the best in branch personnel by providing training, coaching, development and motivation.
• Monitor, provide feedback and correct errors, balancing problems and any other employee performance issues and issues within the branch to provide feedback Participates in company leadership development
• Responsible for all administrative functions to include, but not limited to time card management and HR forms
• Execution in all administrative issues to include, but not limited to employment law, hiring, disciplinary action, and terminating
• Reward and recognition to staff for personal and company accomplishments
• Manage budgets, oversee expenses and identify areas for cost-savings, continually seek improvement in operations and productivity
• Inspire enthusiastic efforts using the BRAVE philosophy, and a high level of achievement by supporting team members in their efforts to expand their knowledge, maximize their skills and abilities
• Ensure required reports and records are accurate and timely
• Foster open and honest communication with employees, co-workers, and upward management
• Assist with projects, providing guidance and support to promote strategic initiatives
• Implement changes to established policy and procedures within the branch as necessary
• Adhere to high ethical standards and comply with all regulations/applicable laws
• Must be able and willing to travel to other branch locations within the perspective region to cover for manager’s out of the office
• Must be available for on call Saturday rotation as “Manager on Duty”

Education/Certification:

• Bachelor’s degree in finance, business, accounting or related field or equivalent experience
• NMLS #
• Notary and Stamp Certification

REQUIRED Knowledge:

• Understanding of regulatory and legal requirements
• Excellent interpersonal, leadership, and supervisory skills
• Excellent organizational and prioritizing skills
• Results driven and member focused

Experience Required:

• Three years to five years of similar or related experience, including preparatory experience.

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Limited lifting up to 20 lbs.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities of this position and may change with or without notice.

Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for a quarterly incentive plan.
We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.
Thank you for your interest in Premier Members Credit Union.