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HELP DESK FIELD TECHNICIAN – LEVEL 2

Premier Networx
Augusta, GA Full Time
POSTED ON 3/31/2024

Provides professional on-site support for end user / endpoint related IT incidents and requests of a more complex nature using non-standard troubleshooting techniques and critical thinking. Follows up on issues escalated by Level 1 technicians. Provides basic troubleshooting of infrastructure related incidents. Escalates complex infrastructure related incidents and requests to Level 3. Technician works primary in the field but can also be made available for in-house Help Desk support when needed.

Job Duties:

  • Advanced workstation troubleshooting
  • Advanced printer / scanner troubleshooting
  • Advanced mobile device troubleshooting
  • Advanced LOB Application troubleshooting
  • Basic network troubleshooting
  • Basic server troubleshooting
  • Workstation onboarding
  • Vendor management and interface for complicated issues or projects

Preferred Qualifications:

  • Time spent inside as Service Desk Technician I and/or II
  • Time spent as Field Technician I
  • Network or networking certifications
  • Windows Server Certifications

Required Qualifications:

  • Windows 10 Certifications
  • A Certification

Salary.com Estimation for HELP DESK FIELD TECHNICIAN – LEVEL 2 in Augusta, GA
$147,414 to $187,066
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