Practice Manager

Premier Orthopedics and Sports Medicine is looking for an Office Manager to oversee our Malvern, Exton, and Collegeville, PA offices.

The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the Healthcare Outcomes Performance Company (HOPCo), we have grown to over 50 specialty locations and over 100 physicians across the Greater Philadelphia region!

We’re proud of the company we’ve built as we’ve grown to over 1000 employees to make Premier a place that people love to come to work every day

At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health, Pharmacy, Vision, and Dental Plan Benefits
• Disability and Protective Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match
• Employee Assistance Program that is available 24/7 to provide support
• Benefits eligibility on the 1st of the month after hire date!

ESSENTIAL FUNCTIONS

• Manages daily office operations to ensure policies and procedures, standard operating procedures, metrics management, and federal and state regulations are maintained consistently.
• Manages front-end process to ensure consistent accurate collection of demographic and insurance information as well as the collection of patient responsible balances.
• Actively manages and coaches all staff regarding the requirements for patient satisfaction, problem resolution, and collection activities.
• Ensures that the office is staffed appropriately while maintaining established budgets.
• Helps establish and adheres to deadlines for work assignments and completion. Monitors work status and progress.
• Identifies, analyzes, and resolves office operation issues.
• Supports recruitment, hiring, orientation, development, and evaluation of all office staff.
• Oversees and approves all supply inventories ensuring par levels are maintained at optimal levels avoiding office operations disruption.
• Ensures that patients and visitors are treated courteously by office staff with a goal of complete patient satisfaction.
• Ensures that requests for information are handled promptly and effectively.
• Works with administrative and clinical staff to ensure efforts are coordinated and high-quality patient care is provided.
• Participates in professional development activities.
• Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or employees.
• Assists with monitoring metrics-based reports and performs audits on staff and patient accounts, as needed.
• Establishes creditability and a strong presence in the office. Establishes expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer.
• Monitors, and saves data on critical performance indicators for the office. Supports production of monthly reports.
• Monitors budget and variance reports.
• Together with the Revenue Cycle team, analyzes monthly reimbursement reports for trends and/or problems.

EDUCATION

• High school diploma/GED or equivalent working knowledge required.
• Associates Degree or higher preferred.

EXPERIENCE

• Minimum of five (5) years of working experience in a medical or healthcare setting with at least three (3) years of management experience required.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience highly preferred.

REQUIREMENTS

• Must have excellent interpersonal and communication skills.
• Must demonstrate the ability to generate creative and innovative approaches to solve problems.
• Must be customer service focused.
• Must be able to communicate effectively with Physicians, staff members, patients, and the public and be capable of establishing a good working relationship with both internal and external stakeholders.

KNOWLEDGE

• Knowledge of organizational policies, procedures, and systems.
• Knowledge of clinic operations and revenue cycle.
• Knowledge of computer systems and applications.

SKILLS

• Skill in effective supervision of office staff and delegating work to staff members as needed.
• Skill in training/mentoring office staff.
• Skill in communicating effectively with physicians, staff, and the public.

ABILITIES

• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, public effectively.