Rental Operations Manager

Premier Sotheby’s International Realty is the luxury leader in the markets we serve, with over 1400 global real estate advisors across Florida and North Carolina and a robust rental program for long-term, seasonal and vacation rentals.

The Rental Team Operations Manager is responsible for overseeing all administrative operations, and leading team members to ensure all tasks are completed to high standards with maximum efficiency. The ideal candidate will assist team leadership to build, implement and manage multiple systems, while supporting the Managing Broker’s objectives. The Operations Manager is deeply committed to completing tasks the right way, with a high degree of quality, attention to detail, and consistent communication.

DUTIES AND RESPONSIBILITIES:

• Managing the day-to-day operations process, performance improvement, and strategy.
• Maintain, develop, and grow business as it relates to reservations and owner recruitment
• Serve as the first point of contact in handling staff inquiries and concerns.
• Oversee Branch level Office Administrators.
• Provide Office Administrators training and oversight to meet company objectives.
• Assure all administrative tasks including systems for renters and owner, database management, information management, and office support run effectively.
• Ensure all vacation rental operations policies, practices, and standard operating procedures are in place.
• Effectively communicate with staff, customers, and associates on all levels.
• Manages objectives with a sense of urgency.
• Quickly diagnose and demonstrate resourcefulness in resolving problems.
• Reports to the Managing Broker.

JOB SKILLS AND EXPERIENCE REQUIRED:

• A High School Diploma or equivalent. A Bachelor’s degree is preferred.
• Must be available to work full-time in the office
• Three or more years of experience within a customer centric business environment within the vacation rental or hospitality industry strongly referred.
• Previous experience with General Accounting principles and/or Bookkeeping is helpful and preferred
• Three years of Supervisory and/or Leadership experience, is preferred.
• Strong Proficiency in Microsoft Office, Word, Excel, and Outlook and overall computer knowledge.
• Must have a proven track record with management, operations, or relevant experiences, preferably in the Real Estate industry.
• Proven organizational and project management skills.
• Strong time management skills.
• Excellent written and verbal communication skills, outstanding phone etiquette and ability to communicate in highly effective manner.
• Ability to interact successfully with the team to develop and influence others.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Salary is commensurate with experience and full benefits are provided. What salary or range are you seeking?

Experience:

• Property Rental Program/Office: 2 years (Required)

Ability to Commute:

• Indian Shores, FL 33785 (Preferred)

Work Location: In person