Job Details
Level: Entry
Job Location: Montoursville Office - Montoursville, PA
Salary Range: $15.00 - $15.00 Hourly
Description
BILINGUAL CANADIAN FRENCH CUSTOMER SERVICE REPRESENTATIVE
*WORK FROM HOME*
*ALL WORK FROM HOME EQUIPMENT PROVIDED! *
Responsibilities:
- Handle customer inquiries and complaints in both English and French
- Provide information about products and services
- Troubleshoot and resolve product/service issues and concerns
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Work in one or multiple queues/skill sets over various customer service platforms (email, telephone, social media, etc.)
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information
Qualifications:
- Previous experience in customer service
- Must be fluent in English and Canadian French (written and verbal)
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Minimum Associates degree, bachelors preferred
- Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
- Strong problem-solving skills
EEO Statement:
American Customer Care/Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WHY US?
- We inspire and develop employees to be able to effectively empathize with consumers.
- We create experiences that provide promotion opportunities from within.
- We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture
Qualifications