Operation specialist

Benefits :

• 401(k) matching
• Flexible schedule
• Health insurance

Position Summary :

The Deposit Operations Specialist is responsible for performing a wide range of support to Deposit Operations Manager and all other Bank departments.

In particular, this position is responsible for monitoring and processing all items related to the Deposit Operations of the Bank.

This is a full-time position working Monday - Friday.

Duties and Responsibilities

• Process daily transactions. Daily posting, balancing, file maintenance, and file processing. (MICR, ACH, Debit Card, Bill Pay, Voice Access, Internet Banking, etc.)
• Provide telephone assistance for customers to answer questions on accounts, debit cards, internet banking, bill pay, phone banking, and check and statement copies.
• Provide telephone assistance for branches answering questions and troubleshooting issues. Including answering questions regarding core processing system, new account questions including OFAC checks, scanning and balancing questions, review and double check customer and account maintenance, and ACH origination and internal automatics.
• Have detailed knowledge of all data processing systems :
• Core processing system posting transaction files, building and maintaining accounts / customers, proofing transactions, and updating the system daily.
• Debit card system issue and maintain debit cards, update customer information, download / upload files, and retrieval of reports.
• Internet banking and ancillary products research customer issues and run reports.
• Wire systems download / upload files, process wire transfers, order cash, and process international checks.
• Bill Pay Assist customers, download files, reports, and process enrollment and changes.
• Process scanned checks, balance, chargebacks and upload all scanned files for the day.
• Regulatory processing of OFAC / Fincen
• Theft protection programs process enrollments, changes, and cancellations.
• Positive Pay and ACH Filtering programs maintain and troubleshooting
• Ensure that confidentiality of data collected and stored are maintained
• Acquire and continually improve knowledge of all products and services
• Participate in special projects or assignments as necessary.
• Balancing of various accounts as identified
• IOLTA / IBRETA reporting
• Federal Withholding reporting
• Producing reports as needed
• ICS / CDARS balancing / reporting
• New Account edit and tickler reporting
• Dispute processing
• Tax Reporting
• Perform other duties as required to fulfill the responsibilities of the position.
• Follow procedures and policies that ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies.
• Comply with bank standards for attendance and hours of work.

Qualifications

Education / Experience : High School diploma or equivalent. 3-5 years banking experience in data processing, accounting, or bookkeeping with strong customer service skills.

Skills and Abilities :

Adaptability : Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.

Attention to Detail : Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.

Change Management : Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.

Customer Orientation : Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs;

establish an effective working relationship with customers to gain their respect and loyalty.

Oral / Written Communication : The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.

Professionalism : Project a positive image of the bank to all internal and external customers.

Time Management : Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.

Team Player : Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

Last updated : 2024-04-04