Guest Services Supervisor

Webster, MA Full Time
POSTED ON 3/15/2024

Include the following. Other duties may be assigned. Responsible to greet, make eye contact and “Thank” each guest that you service. Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectations. Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy. Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures. Responsible for the supervision of the Guest Service area. Responsible for the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income. Responsible for the accurate processing and reporting on daily/weekly cash and sales activities. Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests. Maintain cashier control reports and office security in accordance with all company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket) . Count and record all monies from cashiers according to company policies and procedures, record and process bank deposits. Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift. Responsible for communicating new policies or promotional programs to our guests. Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.

Job Type: Full-time

Pay: $17.55 - $22.25 per hour

Expected hours: No more than 40.00 per week

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekends as needed

Experience:

  • Customer service: 1 year (Preferred)

Ability to Relocate:

  • Webster, MA: Relocate before starting work (Required)

Work Location: On the road

Salary.com Estimation for Guest Services Supervisor in Webster, MA
$32,916 to $43,704
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