Inpatient Hospitality Coordinator
Job Posting for Inpatient Hospitality Coordinator at PRIDE Health
Pride Health is seeking candidates for Inpatient Hospitality Coordinator opportunity for Philadelphia, PA location.\u202fThis is a 3 month contract.
Responsibilities
- Hospitality Engagement- Serve as a non-clinical point of contact for families and visitors
- Maintain knowledge of hospital and surrounding area to assist families
- Greeting newly arrived patients and families upon their arrival
- Orient families and visitors to the hospital, including anticipated needs unique to families of the assigned area
- Enhance Patient Family Experience by partnering with staff in assigned area and utilizing feedback to identify areas of improvement
- Proactively reporting observed issues or gaps in service.
- Actively taking ownership of the patient family experience in assigned area
- Assisting in onboarding and training of new staff
- Assisting in the development and organization of training programs, workshops and initiatives to advance the Department of Family and Visitor Services
- Participates in tasks, initiatives and/or committees that support departmental operations and enhances one’s professional development.
- Engage with all patients and caregivers in assigned areas to offer a premier patient family experience
- Ensure adequate supply of all FVS related materials in assigned space including but not limited to:
- Maintain a presence in assigned area and assist as needed
- Provide coverage as needed across all areas of FVS operations to support the patient family experience
- Respond to patient and family issues and complaints to ensure timely resolution and escalation as necessary
Qualifications
- High school diploma or equivalent required.
Base Pay: $18- $19 per hour Base pay if hired will be determined on an individualized basis and takes into consideration experience, expertise, education, and other qualifications.
Please share an updated copy of your resume if interested.
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