Client Coordinator

Are you passionate about making a genuine impact on the lives of at-risk individuals in your community every day you go to work?

An interfaith non-profit organization whose mission is to assist those in need in Orange County with resources for food, shelter, and personalized supportive counsel and aid is seeking a Client Coordinator .

This individual will facilitate the intake process and provide support for at-risk, unhoused individuals, families, and persons in crisis.

This position plays a pivotal role in supporting the 101-referral line, conducting pre-assessments, compiling necessary paperwork, and providing essential services to clients based on their areas of need.

Bilingual Spanish is a big PLUS!

This is a temp-to-hire position and the starting pay ranges from $21 to $23 / hour. The hours are Monday Friday, 8 : 30 am 5 pm

Essential Functions and Responsibilities

• Assist in the client intake process, including answering inquiries, conducting initial assessments, and collecting required documentation
• Coordinate client case assignments and maintain up-to-date client records and case files
• Schedule and manage client appointments, follow-ups, and communications
• Facilitate the smooth delivery of client services by coordinating with program case managers.
• Maintain client databases and information systems, ensuring accurate and up-to-date records
• Provide information about available program resources, referrals to partner agencies, or other services and programs within the agency to interested clients and individuals who visit our office.
• Manage walk-ins, follow-up calls with 24 hours, and manage email inquiries.
• Coordinate and train volunteer support for call log.
• Monitor requests and direct them to appropriate team members.
• Assist with data entry, report generation, and maintenance of program documentation
• Coordinate program supply inventory and submission of requests
• Assist with organizing and maintaining files, records, and document storage systems
• Provide backup administrative support by handling mailings, copying, faxing, and scanning as needed.
• Assist program staff and team members with special projects and tasks as assigned
• Provide coverage for front desk reception duties as needed
• Contribute to creating a positive, productive, and efficient office environment
• Other clerical and administrative duties as required
• Conduct client intake via telephone or in-person as needed.
• Help case managers complete required client files and documentation.
• Support case management team as needed.
• Collect required documentation for client aid requests and assemble client aid packets for review.
• Assist with seasonal projects i.e., adopt a family.
• Other duties may be assigned as needed.

Skills and Abilities

Self-motivated and determined.

• Assertive personality comfortable with working with the public as well as the organization’s employees.
• Organized, very detail-oriented, and able to anticipate issues that may arise.
• Must be able to work with diverse populations.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to manage multiple concurrent tasks in a fast-paced environment.
• Communicate clearly and professionally via phone, voicemail, text, and e-mail.
• Have strong problem-solving skills.
• Must have strong written and verbal skills.

Education and / or Experience

Minimum of 2 years of experience in office client services, case management, or administrative support roles.

• Bachelor’s degree or equivalent education, work experience, and or training.
• Experience managing front desk operations and serving as the first point of contact for an office
• Familiarity with office equipment, supplies management, client and vendor relations
• Experience with data entry, records management, and filing systems
• Strong organizational and time management skills with the ability to multitask and prioritize
• Excellent verbal and written communication skills. Proficient in Microsoft Office Suite and client management software
• Strong attention to detail and ability to maintain confidentiality
• Customer service orientation with a professional and compassionate demeanor
• Bilingual in Spanish preferred
• Case management experience : working with individuals and families in crisis preferred.
• Nonprofit experience preferred.

Benefits : Available to full-time employees.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401K

Compensation / Pay Rate (Up to) : $21.00 - $23.00 Per