Inbound Call Agent
Job Posting for Inbound Call Agent at PrideStaff
CALL CENTER AGENT - INBOUND ONLY
Our client operates a fast-paced office environment with extensive contact with clients and employees. They demand the highest level of confidentiality and professionalism in safeguarding client and project information..
SUMMARY
Our client operates a call center to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
PAY : up to $20 / hr or $21 / hr for verified Spanish Bilingual
SHIFTS : Monday - Friday 8am -4 : 30pm
MUST attend first 5 days training without missed time
DUTIES :
- Professionally answer calls and address caller inquiries as needed.
- Route calls as needed to the appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team
- Complete necessary administrative work as needed and complete call logs accurately
- Other projects as assigned by the supervisor.
QUALIFICATIONS :
- Prior call center or high volume customer service experience preferred.
- Dependable and able to adhere to schedule
- Must have attention to detail in a in a high volume and sometimes stressful work environment.
- Effective problem-solving and listening listening skills
- Basic computer skills, data entry experience preferred.
- Ability to sit at work station for long periods of time.
- Excellent verbal and written communication skills in English
APPLY ONLINE
EMAIL [email protected]
CALL : (971)371-402 h 8
WALK-IN : 12600 SW CRESCENT ST BEAVERTON OR 97005 Mon-Fri 9a-3p
PrideStaff Portland is a locally owned and operated Staffing Agency. PrideStaff is a winner of the coveted "Best of Staffing" Diamond award for 15 consecutive years for the highest level of satisfaction as rated by our valued Employees and Clients.
Allow us to support your job and career search and see the difference PrideStaff can make for you!
Compensation / Pay Rate (Up to) : $18.00 - $21.00 Per
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