Membership specialist
Job Posting for Membership specialist at PrideStaff
Responsibilities Include :
Managing the onboarding of new members / subscribers with exceptional customer support. Effectively answers all membership questions for new and returning members / subscribers and enters data accurately in the Association's CRM.
Additionally, the position is expected to work with the VP of Operations in many facets of the new member onboarding process.
Is responsible for data entry, answering membership department phone extensions, and correspondence to membership emails.
- Continuously add value by providing objective and innovative support services; manage resources responsibly, efficiently and with accountability.
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions.
- Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to other association programs on related issues.
- Assists walk-in customers, identifies needs, and if applicable, directs to appropriate personnel.
- Responsible for the timely and accurate completion of all REALTOR applications.
- Coordinates attendance of new member orientation and ensures proper dissemination of materials.
- Coordinates new member appointments upon joining the association regarding policies, website access and lock box procedures, etc.
- Assists in maintaining an accurate member data base and promptly records all additions, changes, and deletions.
- Ensures accurate policy implementation for the local (BAR), state (AAR) and national level (NAR).
- Inputs all new members into the database system(s) and develop monthly reports of new and terminated members.
- Maintains and serves as the main point of entry for membership database.
Last updated : 2024-03-07
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