Operations Support

Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.

Reports to: EHS & Operations In-Store Lead / Store Manager


This role will:
• Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence


Key Responsibilities:

Sales & Customer Experience

• Print POS tickets to support Primark’s Pricing policy
• Assist with inputting price adjustments on system
• Print units per hour measures for tills when needed to support Till Team Manager’s understanding of resource requirements and effectiveness
• Support with customer queries with a view to resolving them in line with our customer promise


People

• Act as the point of contact in-store for Operations and EHS queries
• Actively cascade any Operations and EHS topics that arise to the store team
• Promote compliance to Operations and EHS policies and procedures
• Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required
• Listen and communicate effectively as part of a successful store team
• Demonstrate trust and mutual respect in all interactions with the store team
• Support with EHS training for new starters and refresher training for Retail Assistants when required


Operations / Cost Control

• Support the store management team to deliver operational excellence throughout the store and in line with ‘The Way We Work’ manual
• Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines
• Support with EHS activities in accordance with local guidelines
• Review DAN/WAN communications and action Operations and EHS tasks
• Understand and adhere to GDPR policies and procedures
• Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
• Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
• Support store management team by completing relevant contractor management paperwork
• Assist with reporting and resolving any technology repairs in a timely manner
• Manage the lost property (non-valuable) process
• Complete stationery orders for the store
• Order shop floor goods (not for resale)
• Support with routine self audits
• Order PPE to maintain sufficient stock of supplies for a safe working environment
• Check First Aid kits are stocked with relevant materials / supplies


Skills & Experience

• Desire to provide great colleague & customer experience
• Great people skills with an ability to build and maintain credible working relationships with colleagues
• Ability to effectively communicate, guide and support colleagues
• Planning and organisation skills with strong attention to detail
• Administrative and computer skills
• Positive, proactive and self-motivated