Process Improvement Coordinator (LEAN/Six Sigma)

Job Type: Full-time/exempt

Job Location: Administration

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We're with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We're committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).

We are seeking a dynamic candidate to join the Primary Health Solutions team as a Performance Improvement Coordinator at our Administration Building.

A day in the life of a Performance Improvement Coordinator:

• Lead and manage process improvement projects using evidence-based process improvement methodologies and tools e.g., LEAN, DMAIC, Six Sigma, TQM, etc.
• Align KPIs, performance measures, or action plans to strategy and cascade throughout the organization through effective communication tools e.g., scorecards, MDI boards, etc.
• Assist organization make complex and major decisions be processed and finalized through standard decision-making models e.g., fishbone, decision trees, risk management matrixes identify contingency planning gaps, consequences of decisions, and importance of individual factors (e.g., when to be open to new tools and technology).
• Develop monitoring tools to assist PHS staff track and respond to process measures and outcome measures in the day-to-day.
• Direct accountability to develop and manage from start to finish project plans that are feasible using standardized methods, tracking tools and follow-ups; deliver results on time and within resources.
• Results-driven communicator that is clear and concise that covers formats, deadlines, follow-up, updates, proposals, reports, etc.
• Leads project teams effectively and efficiently – roles and responsibilities are clear; project objectives are attainable and meaningful.
• Work closely with Quality and Finance when process performance projects overlap with quality and financial improvement projects.
• Ensures routine metrics are kept up to date and accurate - distributed accordingly.

· Responsible for managing multiple stakeholders with competing objectives; influencing teams to achieve project outcomes and monitor performance and resources.

· Balance, build trusting relationships and empower employees with conflict management and hold accountable.

· Other duties assigned.

Core Competencies:

• Analytical: Understand large amounts of data and other information.
• Critical Thinking: Determine strategies that would work best for a project and determine how it would impact project and strategic goals.
• Interpersonal: Establish trust with teams and stakeholders and help them respond well to their questions and concerns.
• Organizational: Balancing responsibilities while completing the project.
• Problem-solving: Able to handle difficult and unexpected situations and find solutions to the problems that come up.
• Time-Management: Understand tight deadlines and use time well in order to complete their project or responsibilities on schedule.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

Success Requirements:

• Bachelor's degree in Clinical, Engineering, Business, Health Care Administration, Public Health or related field.
• Formal performance improvement certification required e.g., LEAN, Six Sigma, DMAIC, etc.
• Formal data management training or certification desirable.
• At least 5 years of experience in process improvement or project management role leading projects within a healthcare setting.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have the ability to be proficient in electronic medical record and current practice management system, Microsoft Office products including Office 360 application and Excel.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach

PI34829ec88efd-31181-33328668

About the Company:
Primary Health Solutions