Salary Job Openings

IT Help Desk - Tier 1 (Remote)

Primary Residential Mortgage Inc
Remote in Salt Lake City, UT Full Time
POSTED ON 2/7/2022 CLOSED ON 12/11/2022

Job Posting for IT Help Desk - Tier 1 (Remote) at Primary Residential Mortgage Inc

Job Responsibilities:
The HelpDesk position is to provide direct support to staff on all company-supported applications, troubleshoot computer problems, determine the source of errors, and advise on appropriate action. The Helpdesk creates, manages, and terminates all users’ access to systems.
  • Remains visible at the Help Desk and available to users requiring technical assistance.
  • Answers users’ questions in person and via phone, e-mail, and helpdesk ticketing system on all company-supported applications.
  • Uses remote desktop services to control and fix users' computers.
  • Troubleshoots to determine computer problems (hardware, software, user access, etc.)
  • Advises users on appropriate actions to take to resolve technical issues.
  • Learns fundamental operations of commonly used software, hardware, and other equipment.
  • Creates and manages different access levels within multiple applications for all users.
  • Documents resolutions for future reference.
  • Performs hardware and software installations as well as end-user desktop configuration.
  • Provides on-the-job training to new department staff members.
  • Works on special projects that fall outside of the day-to-day tasks as outlined by management when needed.

Qualifications:
  • High school diploma or equivalent.
    • Good interpersonal skills and ability to work well with others.
  • Ability to provide technical support over the phone with a professional demeanor even when stressful situations arise.
  • Experience in customer service.
  • Ability to multi-task, handling constantly changing flow of traffic.
  • Ability to remain productive during slow times and with or without direct supervision.
  • Working knowledge of common operating systems and software applications.
  • Knowledge of Microsoft Office applications as well as company-supported applications like Encompass 360, etc.
  • Ability to learn and support new applications.
  • Basic network topology and connectivity understanding.

Preference:
  • Background knowledge of the mortgage industry.
  • Certifications (A , Network , MCP).

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Salary.com Estimation for IT Help Desk - Tier 1 (Remote) in Remote in Salt Lake City, UT
$33,673 to $44,120
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