Payroll Manager

American Payroll Software company is seking a Senior payroll Manager. The Manager will provide support and coaching to Payroll Specialists serving a base of clients, ensuring that all processes are executed appropriately and in a timely manner, acting as the subject matter expert and escalation point to resolve issues, and continuously looking for improvements in operational processes.

Summary of Activities:

• Supervises and monitors the entire workflow of the payroll team towards successful service delivery to clients.
• Continuously reviews and/or develops processes/procedures/checklists to ensure effective and efficient payroll processing for all clients
• Coaches and mentors payroll team on the proper processes/procedures/checklists/career development
• Ensures payroll team adherence to scheduled work tasks, policies and procedures.
• Monitor client activity in CRM to ensure all client requests/needs are being addressed timely and correctly.
• Responsible for monthly SLA and KPI reporting
• Troubleshoot escalated payroll and tax anomalies with Tier II and other internal support groups through resolution when necessary
• Recommend improvements to the software system as items are identified
• Perform and assist with test environment when a new software product is scheduled for release
• Evaluate staff’s performance and recommend annual increases
• Maintain confidentiality surrounding individual member’s performance and personal information
• Build strong relationships with clients to ensure client satisfaction and to recognize client issues in advance of risk of termination
• Attend and actively participate in client meetings (both onsite and via phone call) when needed to ensure client satisfaction

Requirements

• Bachelor’s Degree in Business, HR or Accounting
• At least 7 years of Management experience in either customer service and payroll activities
• Ability to work in a fast-paced environment
• Strong Microsoft Office skills
• Robust reporting and analytical skills
• Polished communication skills – both verbal and written, to be able to develop and maintain positive working relationships with clients, supervisors, staff, and peers.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Health insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday

Experience:

• Accounting: 7 years (Preferred)

Work Location: One location