What are the responsibilities and job description for the Customer Service Representative/Call Center position at Prime Consulting Inc?
III. WORK EXPERIENCE
- 1 -2 years of professional experience
- Prior experience in a live operations/time sensitive environment
- Willing to work in weekends and late evening shifts (Must have)
IV. KNOWLEDGE, SKILLS AND ABILITIES
- Strong knowledge and experience with TV (live TV preferred)
- Strong knowledge of and interest in live sports (preferred)
- Good computer skills with experience with Chrome, Google Docs, and Google Apps
- Ability to triage, route issues to appropriate teams and follow defined processes
- Multi-tasking skills and ability to complete high priority tasks in a timely manner
- Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs
- Able to perform basic troubleshooting and data gathering by asking relevant questions
- Good oral and written communication skills, ability to articulate network and video
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Pflugerville, TX: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
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