Vice President of Operations

Company Overview

Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for a talented Vice President of Operations to help drive growth in its property in Salem, MA.

With over $4 billion in assets under management managed on behalf of a global institutional investor base, Prime Group (www.goprimegroup.com) is one of the fastest growing private equity real estate firms in the country. The firm recently completed the fundraising of its third flagship fund, Prime Storage Fund III which, at $2.5 billion, is the largest self storage dedicated fund ever raised.

Headquartered in Saratoga Springs, NY, with a regional office in Jupiter, FL, the firm has more than 650 employees, including investment professionals, property managers, an investor reporting team, construction and marketing personnel and deal-sourcing professionals. Prime Group is a transaction-intensive company that is rapidly acquiring and consolidating self storage assets throughout the U.S. and Canada. With a presence in 28 states, one U.S. territory and 2 Canadian provinces, Prime Group manages all assets that it owns under the Prime Storage brand.

Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders.

• Prime Group’s team members are customer and client focused – customer service is a core tenet of the firm. Prime Group especially values:
• Self-motivated entrepreneurs who are passionate about what they do
• Diligent professionals who take exceptional personal pride in their performance
• Those who are eager to make a positive difference in the lives of Prime’s customers

Position Overview

The Vice President of Operations will play a crucial role overseeing Prime Group Shetland Park—a 29-acre ocean-side 1.5M SF Commercial Office and Industrial Park with a large Self-storage operation in historic Salem, MA. - Key aspects of the role include driving growth by managing and overseeing all aspects of administrative, financial, capital, and operations of the assigned property while ensuring effective communication between the property and home office departments, and optimizing controllable expenses for maximum operating income. The position involves collaborating with Corporate executive leadership on budgeting, developing innovative approaches to enhance revenue growth, and fostering a culture of employee engagement and service excellence.

Essential Responsibilities

• Manage property and associates while providing support, professional coaching, and effective feedback to increase management performance
• Oversee daily operations, including building maintenance, vendor management, and CapEx projects
• Ensure effective communication between field operation teams and home office departments
• Manage controllable expenses to provide the highest operating income for property
• Work directly with the COO, CFO, and EVP of Operations to prepare and create property budgets, capital budgets, operational reviews, expense reports, and other related reports necessary to manage and improve the performance of the asset
• Understand and work with leases of commercial units
• Partner with the Executive Vice President of Commercial Real Estate to ensure tenant satisfaction
• Partner with Senior Leasing Manager at Shetland Park to support the Leasing Activities – and ensure vacant spaces are rent ready.
• Drive a culture of employee engagement, sales, and service excellence
• Collaborate with the Corporate Marketing Team and the Senior Leasing Manager to develop future marketing plans for the area and follow up on implementation to achieve overall marketing goals
• Stay current on the market and the competitive landscape to identify opportunities for growth and expansion

Qualifications

• A minimum of 10 years of experience in operations management within an office, commercial, retail setting or related field is required
• Bachelor’s degree in Business, Management, or a similar field; MBA/Master’s is a plus
• Property Management license or certifications a plus.
• Experience with Property Management / Facilities Management software applications
• Demonstrated experience leading and inspiring a team
• Experience in developing budgets and business plans
• Excellent organizational, communication, and leadership skills backed by previous professional success
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Experience managing a large staff of Exempt and Nonexempt employees
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Excellent analytical, decision-making, and problem-solving skills

Compensation

• Competitive rate of pay and a generous benefits program
• Participation in the company’s performance-based incentive program(s)
• Medical, dental, vision, life, short-term disability, and long-term disability insurance program
• 401K with company match
• Paid vacation time; paid sick time; paid holidays

Equal Opportunity Employer Statement

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.