Project Director

If you're looking for a leadership role in a dynamic and rewarding environment, this opportunity might be for you! We are seeking an experienced Department Manager for Loss Measurement and Investigations (LMI) to be the internal authority on estimating and managing work product quality efficiently. This role involves managing a team of internal estimators and external vendors to ensure the accuracy and timely completion of all projects while adhering to the highest standard of construction estimating in the property damage claims industry.

Company Description

We are committed to uncovering the full extent of losses through detailed investigations and providing comprehensive claim determinations based on our thorough assessments. Since 1987, we’ve committed to this mission, with licensed experts with in-house assessment of legal professionals, construction estimators, accountants, and adjusters. We’re not just about claims; we’re about people. Join us as we...

Responsibilities

• Focus on efficiency, quality, and scalability while overseeing internal and external claim investigation/estimating teams, meeting KPIs, and leading the development of a highly efficient construction and consulting operation.
• Collaborate closely with the Director of Claims to ensure the department is well-positioned to meet business needs as efficiently as possible.
• Seek and achieve continuous improvement through the analysis of current practices versus improved LEAN methodologies.
• Recruit, hire, train, and manage strong relationships with internal and external investigation/estimating talent.
• Foster a results-driven and efficient organizational culture.
• Uphold adherence to standards for loss investigation and valuation within the company.
• Provide estimating coaching, formal training, and mentoring to staff.
• Receive and appropriately assign tasks to internal or external talent, ensuring timely completion and keeping task status updated until completed.
• Maintain and update project status in the claims management system.
• Conduct a final, brief review of all work before delivery—coaching, training, and following up with talent when needed to address and mentor on assignments.
• Conduct field ride-along inspections on a percentage of work product monthly—coaching, training, and following up with talent to ensure understanding and completion of tasks.
• Continue education through Xactimate and Symbility platforms to stay updated on relevant knowledge.
• Maintain an understanding of industry regulations and standards and stay updated on associated knowledge.
• Develop and implement training for continuous improvement initiatives.

Results

Within the first year, success in this role would look like:

• A department that consistently and timely provides work product meeting company and KPI requirements.
• A team that is engaged, results-driven, continuously improving, and accountable to their in-place department culture.
• A refined and continually expanding external vendor network capable of maintaining and accurately meeting the evolving needs of the company.
• Hosting (or co-hosting with a subject matter expert) at least one training per quarter on loss investigation or valuation.

Qualifications

• Bachelor's degree in business management, construction management, or related fields (or equivalent experience).
• 10 years of experience in the construction industry, particularly in insurance restoration.
• Effective communicator with strong interpersonal skills.
• Proven management experience with effective results for at least 5 years.
• Project management skills (planning, scheduling, cost control).
• Experience in hiring, training, and managing teams.
• Strong understanding of insurance claims processes and third-party administrators.
• Claims experience regarding investigation and valuation, including working with causation experts such as forensic engineers and plumbers.
• Proficiency in Xactimate.
• Partial mastery of Symbility.
• Tech-savvy with the ability to oversee teams and make and explain management decisions based on established KPIs.

Salary and Benefits

In addition to a phenomenal career opportunity, this role offers an excellent benefits package including:

• Competitive base salary plus monthly incentive bonus and annual bonus - $135k OTE.
• 401k (3% non-elective).
• Health and dental insurance options.
• Car and phone allowance.
• Generous paid holidays and paid time off policy.
• Career advancement and development opportunities.

Our Core Values

We Show Up with G.R.I.T.

Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let’s define it for one another.

• Go-Getters: We pursue truth and timeliness with speed and expertise. We are responsive, proactive, and committed to prompt, professional service.
• Relationship Builders: We nurture relationships based on mutual respect—challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.
• Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
• Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed—nothing more and absolutely nothing less.