Billing Representative

ONISTE ROLE -

This position must provide excellent service to all customers (employers, agents, administrators, other departments, etc.) through phone, email or electronic communication, ensuring the Company meets and/or exceeds their needs. This position will process requests received from internal and external customers including processing premium and billing maintenance related requests in order to complete the service cycle from inquiry to resolution while making a positive impression. This position is also responsible for reconciling individual premium payments and clearing accounting out of balances.

Qualifications

call center experience

· Excellent verbal and written communication skills

· Ability to multi-task and manage time efficiently

· Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and ability to learn additional software applications as needed required

Responsibilities

• Answer calls to the Billing Services Call Center from internal and external customers to answer questions, research issues and resolve/complete customer requests accurately and within a timely manner. Calls must be properly documented in Company records.

• Review, research and respond to email requests from internal and external customers sent to the Billing Services and/or Web Billing boxes in a timely manner.

• Generate correspondence and perform multiple functions related to billing/policy changes, processing premium payments, cancelling policies, interpreting policy language for portability/continuation/conversion, etc.

• Investigate and resolve issues regarding billing/premium discrepancies/issues.

• Initiate requests to other departments to resolve or correct billing/premium/coverage discrepancies and responsible for timely follow-up on requests to proactively resolve issues and communicate resolution to the customer and necessary parties involved.

• Reconcile individual premium payments and clear related accounting out of balances.

• Responsible for meeting team and individual service levels, turnaround standards and quality guidelines.

Behavioral & Leadership Competencies

· Ability to maintain confidentiality of customer and company information.

· Ability to work independently and seek additional opportunities when able.

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Plano, TX: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please share email address and salary expectations:
• This is On-site from Day-1. Are you vaccinated:

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Call Center: 3 years (Preferred)

Work Location: One location