Branch Manager

Under the general supervision of the National Sales Director, the Branch Manager is responsible for the administration and efficient daily operation of branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Primis Mortgage objectives. Manages branch staff activities including the origination and processing of mortgage loans within the branch. Assures excellent quality service is provided to customers to maximize branch profits. Anticipates and prepares for the growth of the branch, making sure the branch is adequately staffed and personnel are trained to ensure achievement of the company's objectives.

Essential Job Duties:

• Comply with industry-related regulations, requirements and state/federal laws as applicable to the job.
• Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
• Implements and administers new products or programs including sales promotion and incentive programs, encourages staff member participation to stimulate new growth.
• Manages branch personnel sales performance, scheduling, training, and administration of policies/procedures.
• Oversees branch performance and communicates goals and policy changes on a regular basis to branch personnel.
• Motivates staff to achieve maximum production levels; conducts performance reviews and documents employee files according to company policies.
• Recruits, hires, and trains branch personnel.
• Monitors quality of loans to ensure loans are at appropriate rate, amounts, and terms that comply with program guidelines.
• Assists in training/development of loan originators to function in all aspects of loan originations and selling techniques in a sales environment.
• Works with senior management to achieve team/department/branch goals.
• Maintain personal compliance with company's Code of Conduct.
• Establishes and controls the branch's budget and income goals within predetermined guidelines as directed by the company.
• Generates new business through contacts to expand market share.
• Keep informed of developing trends in the industry and with compliance laws such as: RESPA, ECOA, HMDA, FNMA, FHLMC, etc.
• Act as liaison between customers and Primis Mortgage Compliance.
• Regular and sustained attendance.

Job Requirements:

• High School diploma required.
• Bachelor’s degree in banking, finance, business or related field, preferred.
• Appropriate state licenses, if required.
• Minimum of 3-5 years mortgage banking experience, with a minimum of 3 years supervisory experience.
• Demonstrated ability to manage all phases of the residential mortgage origination process.
• Demonstrated ability to interact with regional and corporate departments, to lead, direct and motivate a successful sales team of professionals, and to recruit and hire mortgage professionals.
• Demonstrated judgment and decision-making ability.
• Excellent and effective presentation and communication skills, both verbal and written.
• Demonstrated ability to recruit, hire, train, lead, and motivate branch personnel.
• Professional demeanor with the ability to work well with others and shift priorities in a fast-paced environment.
• Demonstrated proficiency with Microsoft Excel and Word
• Must be highly organized, detail-oriented, and able to work independently with little direction.
• Must possess exceptional written and oral communication skills.
• Ability to effectively prioritize and manage day-to-day tasks in an efficient manner; recognizes, clarifies, and prioritizes concerns.
• Ability to handle confidential financial information appropriately.
• Ability to tactfully handle stressful and difficult situations.
• Strong problem-solving skills.
• Strong (effective, clear, and proactive) verbal and written communication skills.
• Strong customer service skills and excellent organizational skills.
• Responsive, analytical, and strong attention to detail.
• Strong ethical standards; ability to create trust and integrity with co-workers, customers, and community.
• Personal attributes that include reliability, professionalism, ability to work independently, positive attitude, and ability to remain calm in stressful situations.
• Ability to multitask (able to navigate numerous applications and decipher information while holding a detailed conversation with your customer).
• Flexibility in accepting schedule changes.
• Teamwork orientation, with mentoring skills and a willingness to help others.