Partner Account Manager

Do you have exceptional Sales and Customer Service skills, and are seeking an Exciting Sales Career in a fun and growing industry? At Primitives By Kathy, our Account Manager positions provide just that - without constant travel.

This is a new position due to business growth, with a base pay plus commission.

Primitives By Kathy®, wholesaler of unique home décor and gift items, is growing quickly and we're eager to expand our Sales team with motivated individuals who have a track record of success in sales and customer service. As a member of our internal Account Management team for Independent Sales, you will be the primary contact to a select group of customers, providing "WOW" service and essential sales assistance as we work to earn their business and build lifetime relationships.

We are offering a $1000 sign-on bonus for this position after successful completion of initial 90 days of employment.

Principle Responsibilities:

• Professionally and efficiently manage approximately 250-300 established small business accounts.
• Generate sales and influence customer purchasing decisions by up-selling, cross selling, and following up on sales promotions.
• Achieve and exceed sales objectives including annual sales goals, call metrics, promotional and/or seasonal sales initiatives.
• Cultivate loyal, long-lasting relationships with your customers to retain them in our "Class Act" sales program. Contact assigned customers monthly to connect on sales opportunities, account updates and relationship building.
• Develop growth plans for customers using creative sales approaches, analysis of data metrics to identify sales opportunities, and researching customer activity through ongoing monitoring of customer websites and social media. Develop and present business strategy plans for assigned accounts.
• Process sales orders by phone, web, email, and fax.
• Respond to and resolve concerns and complaints.
• Log all transactions and customer interactions, and maintain customer database with relevant notes and customer details.
• Availability and ability to travel to trade shows, set appointments, and pre-plan sales objectives with your customers attending show. Must attend the Atlanta Market trade shows twice/year. (10-15% of job duties. More details provided in job requirements below.)
• Provide sales support to all PBK customers which may include the need to work evening hours and weekends if business needs dictate.
• Maintain updated knowledge of company products and apprised of industry trends.
• Limited remote work may be offered after successful completion of 90 day training and orientation timeline.

Job Requirements:

• High School Diploma or equivalent plus 2 years of experience in sales (wholesale and/or retail), customer service, or call center environment; Associates degree in Business Administration or related discipline, preferred.
• Five plus years of previous sales experience, including a proven track record, showing ability to achieve sales targets and goals.
• Certification by National Association of Sales Professionals (NASP) a plus
• Ability to manage time, prioritize, and shift quickly among various responsibilities.
• Demonstrated abilities with Critical Thinking/Problem Solving/Analysis, as well as accuracy and attention to detail.
• Strong interpersonal skills, professionalism, helpfulness, and passion for customer care.
• Excellent written and verbal communication skills, including phone and internet etiquette.
• Computer proficiency: MS Word, Outlook, and Excel, or similar. Proficiency with Excel must include ability to manipulate data, run needed reports and work on multiple screens effectively.
• Must attend the Atlanta Market trade shows (twice a year) and be able to attend other trade shows as needed. This includes scheduling and conducting appointments with specific customers at the shows. (10-15% of job duties). Trade show attendance requires continuous walking/standing for 10-12 hours per day, some bending, stooping and occasional lifting up to 30 lbs.

About Us:

Primitives By Kathy® is the #1 wholesaler of "present day primitives" to nationwide retail stores. With a focus on creative design, ahead-of-the-market product innovation, and international sourcing, the company currently offers over 9,000 unique home décor and gift items to more than 20,000 worldwide customers. From headquarters in Lancaster, PA, the company connects with customers through its 800 page catalog, website, trade shows, and permanent showrooms in PA, GA, and NV. Learn more at: www.primitivesbykathy.com.

Benefits of Working for Primitives By Kathy:

• Fun product line from an established, but growing, woman-owned company. (In 2022, we are celebrating 25 years!)
• KPRIDE KCREW program - commitment to employee engagement, training and development
• Community participation through Kathy's Circle of Friends (KCOF) - program for individuals with all levels of disabilities.
• Medical, Dental and Vision insurance;
• 401K with match;
• PTO and paid holidays; and your birthday off;
• Employee discounts on our products;
• Life & AD&D Insurance, short term and long term disability.

Primitives By Kathy® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Primitives By Kathy® complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfers, leaves of absence, compensation and training.