What are the responsibilities and job description for the Guest Service Advocate position at Primo Partners-Ben & Jerry's-Starbucks?
Guest Service Advocate is our name for team members that are the face of the business and exhibit extraordinary knowledge of Ben & Jerry’s chunks and swirls while also providing world-class service to each and every customer.
Guest Service Advocate’s will report directly to a Guest Service Team Leader, Hospitality Expert, Operator Apprentice and General Manager. Their training is specialized around daily in-store and out-of-store operational functions with an additional focus on becoming an expert at scooping, waffling and being a flavor coach.
Accountabilities of Guest Service Advocate:
Ensure customer and peer satisfaction with your passion and enthusiasm- Takes personal responsibility for making things happen
- Provide assistance in the daily operations for their shift
- Lives, breathes and displays the 30 Primo Fundamentals
- Energetic and positive communication master that is a culture builder
- Maintains a solution orientation culture rather than a problem orientation culture
- Ensure that all opening and closing procedures are followed and executed in a timely manner
- Ensure proper product proportioning through daily scoop practice
- Participate in store meetings with all other peers and attend other meetings and activities as needed
- Genuinely engaged with and involved within and around your local community
Compensation and Benefits:
Part-Time Hours with availability to work weekends and late nights- Competitive Hourly Rate Tips
- 1 free large item after each shift worked
- Complimentary small Birthday Cake during your Birthday Month
- Personal and professional development toward Customer Service Team Leader and beyond
About Team Primo’s Ben & Jerry’s Ice Cream:
Working at Ben and Jerry’s is about making people happy with lots of Ice Cream! It’s about being independent, having fun, making new friends and earning extra dough. As a Ben & Jerry’s team member, you are the smiling face that greets and serves clients and our community. Working with us will give you the fun and financial rewards you are looking for. You’ll learn new things, get recognized and learn everlasting skills.
Established in 2008 by lifelong friends, This Ben & Jerry’s is locally owned and operated and goes by the name of PRIMO. It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Tennessee and Texas. Do you possess the core values that we've identified as Team Primo’s guiding principles?
Passionate
Servant Leadership
Fun
Love/ Compassion
Knowledgeable
Resourceful
Ben & Jerry’s is an equal opportunity employer.
