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Support Healthcare Specialist

PrimoMD
San Rafael, CA Full Time
POSTED ON 4/14/2024
Support Healthcare Specialist (NOT REMOTE) Plenty of driving

About Us:
At PrimoCare, we are on a mission to revolutionize healthcare delivery by utilizing technology to improve patient outcomes. As a rapidly growing healthcare organization, we are currently seeking a dedicated team member for a unique and multifaceted role.

Key Responsibilities:
Sales Support Healthcare Specialist:
  • Extensive driving to various nursing facility locations (a reliable vehicle is a must).
  • Comfortable with technology and patient outreach, including the use of your own computer.
  • Compassion, patience, and dedication to building trust with patients.
  • Collaborate with the clinical team to facilitate the completion of assessments.
  • Proficiency with technology, including the ability to navigate computer platforms and familiarity with Excel (a plus).

Duties and Responsibilities:
As a crucial member of our team, you will be responsible for:
  • Connecting with patients who are initiating remote patient monitoring programs.
  • Serving as the primary point of contact for patients enrolled with PrimoCare, guided by their healthcare providers.
  • Assisting patients in completing assessments using iPads.
  • Regularly engaging with assigned patients to ensure they stay on track with their treatment plan.
  • Scheduling consistent monthly check-ins with patients.
  • Monitoring patient data to ensure their well-being.
  • Empowering and educating patients by sharing valuable health information.
  • Collaborating with the PrimoCare team through informative meetings to stay updated on the latest developments.
  • Working closely with the sales team to ensure key performance indicators are effectively achieved.
  • Assisting with patient interactions and data collection.

Minimum Qualifications:
To excel in this role, you should possess:
  • Strong ambition, self-motivation, and self-discipline.
  • Highly organized, efficient, detail-oriented, and adept at multitasking.
  • Exceptional communication skills (both written and verbal).
  • Proficiency with technology, including the ability to navigate computer platforms and familiarity with Excel.
  • Comfort with patient outreach and engagement.
  • Experience in interactions with patients and clinical staff.
  • A team player who thrives in a collaborative environment.

Preferred Additional Qualifications:
Candidates with the following qualifications will be highly regarded:
  • Experience in telemarketing, sales, or customer service.
  • Strong attention to detail.
  • A people-oriented approach.

Expectations and Compensation:
  • Work hours from Monday to Friday, between 9:00 AM and 5:30 PM PST.
  • Comprehensive training to ensure your success.
  • Reporting to the Care Team Manager.
  • Opportunities for growth and advancement within the company.

Our team is dedicated to our mission, driven by the growth opportunities we offer, and we foster an inclusive, collaborative work environment. If you are passionate about making a difference in the lives of others and are motivated to contribute to a company that is transforming the healthcare community, we invite you to apply.

Embark on a rewarding journey with PrimoCare and drive positive change in patient care!

Salary.com Estimation for Support Healthcare Specialist in San Rafael, CA
$75,145 to $94,036
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